I recently upgraded my fios internet from 20/5 to 150/65. I also upgraded my mdvr to a new unit, and my other 2 set top boxes to dvr's and added 2 more dvr's... So a total of 5 dvr's and one of those acting as a mdvr.
The tech spent 13 hours trying to upgrade what I had.. He was very nice.. but clueless when it came to cabling especially related to cat5. I had to show him how to properly crimp a cat 5 connector.
At the 12 hr mark after he frustrated the triage support group.. they sent out another tech, who was able to help him in 30 mnutes..fix what he wasn't able to in several hours..
Fast forward.. Since he left my mdvr no longer functions as a mdvr.. I have spend to date about 4 hours on the phone with no solutions..
The support IHD(tier3) and the first line support both see problems in my video circuit..but can't fix it. I have been told that 5 dvr's with 1 as a mdvr is fine.. and that is what I am being billed for. I have also been told that this setup is not possible and billing needs to credit my accout.. and they transfered me to billing.. The billing guy says no.. what I was told woul work is fine.. and just needs a program change.. etc.. He says give it an hour or so..
This am.. after 8 hrs.. still no luck...
I call tech support yet again.. and......... yep still can't get my video circuit working properly.. and even though I can tell them the sn's of the units.. etc.. After keeping me on the line another 30 minutes... I am told oh well sinc you aren't home we can' t help you.. Call back when you are..
So lets see.. 13 hours of install time.. and it still is not done correctly.. and one room is still missing a jack...
4+ hours on the phone.. while I was home.. and it's not fixed.... and now pass the buck some more?
Does anyone know how to get ahold of some one in charge at verizon that can coordinate the right resources to actually fix this problem?
thanks
