I am writing to complain about Verizon's "Free DVR for Life" promotion, which I knew when I signed on to Fios was too good to be true. To make a long story short, my bill has increased quickly and sigificantly since I have been a Verizon customer. It was raised yet again last month. I was told that it could be decreased if I signed another two-year contract, which I would be willing to do if doing so did not eliminate my free DVR for life. Of course, I was informed that because my plan is old and no longer exists, I would have to sign on to a new plan for a two-year contract, which would mean giving up the free DVR for life. Shame on Verizon for offering a free DVR for life when it knows very well that no customer would be able to maintain the deal. Is it my fauly the plan I signed up for years ago has been modified to some other plan with some other name? Of course not. So, basically, if I would like to keep the free DVR for life, I would not be allowed to take advantage of the cost-lowering measure of signing a two-year contract, as doing so would mean "switching" plans. How does Verizon expect to keep customers with that logic? In any case, I simply wanted someone in corporate to contemplate the dishonest nature of the free DVR for life offer. I have no doubt corporate is already well aware of this dishonesty and counts on its customers throwing up their hands and accepting it. Shame on Verizon. I was a loyal customer and have been happy with the service, but the way Verizon treats its customers is insulting.
![Photo of [Deleted User]](https://w9.vanillicon.com/v2/9939c1cebf866356358343ea20a0d746.svg)