Child Item

Site Totals

61410 Questions Answered 270 Categories

Refunds From Verizon

Is anyone else having problems getting a refund from VZ? I have been trying to get a refund from them for over a month now. Customer service (NOT) has been giving me a run around. I have a closed account that I can't seem to get them to issue a refund.

Comments

ElizabethS

Hi Reddawg

Sorry you are having difficulty with getting your refund. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

sheekey29

I have been experiencing the same issue. Called VZ got run around.. telling me I owe $$ when I don't.. then they send me a bill dated 9/17 stating that is the final bill. I should disregard the bill dated 9/22. Ridiculous , the 9/22 bill reflects my pymnt! and refund.. I then receive bill 10/17 stating refund check to be mailed.. its 10/25 over a week later.. Guess the right choice was made when terminating service. Customer service was my reasoning for cancelling. VZ is confirming I made the right choice. Unbelievable!

Reddawg1

Verizon still has not ever contacted me. Go figure. I did get a refund and the next week I get a bill for the refund they gave me. They also are turning it over to collections. I am filing a complaint with the Florida Public Service Commission.

ElizabethS

Hi Reddawg

Our records show that a Vz agent messaged you on Oct.15. Did you not recieve that?

Reddawg1

I have not received any messages or calls.

mentalanguish

A month? Try over a year. I was widowed in 2010. Called the first time spent 45 minutes setting up everything to be transferred in my name. It never happened. So I kept getting these bills and after the service was finally changed I kept getting a late notice. I was sending payment after payment unbeknownst to me to the wrong account. I had already deleted the bill payer info off my bank account so when I kept getting bills in my husband's name I pulled out an old bill and entered in the account info so I could pay it. Well I sent two payments to this wrong account (It was an old account prior to the last one my husband had). After several months and several frustrating phone calls being bounced around to any and every dept at Verizon (One time bounced 7 times) I finally got one refund of $304. I am STILL waiting on the other one. Literally no lie- I have called about 10 times each call totalling about 45 minutes on average. I am near tears and have even contacted the FCC to try to have someone resolve this issue. I pay my bill every month on time even after their subcontractors cut our light lines in front of our condo when digging for fios costing me an $800 assessment fee, even after they did not switch service to my name after the first time I asked them to, even after they switched the service but didn't hook up my dvr or wireless card. The service departments are beyond anything I have ever experienced anywhere ever! It's my money. I have spent hours and hours onthe phone trying to get it back. I get all kinds of different answers. I don't know when it will ever end. And unfortunately their only competetor in the marketplace is about the same. I don't know where to turn for help anymore.

ElizabethS

Hello mentalanguish

We are sorry you are having such a problem with this. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

Adam_VZ

mentalanguish,

I've sent you a PM to gather some additional details. Please respond to me when you can.

-adam.

avacom

Aint gonna happen ... You will never get any refund from Verizon even if they promised one. They consistently lie. Good luck.

dcampas

Yes I am having the same problem currently. Funny thing is I have contacted Verizon 4 times and got 4 different answers. Train your people to know your product or else in the long run your business will fail. P.S. Quit downloading bloat ware to your smartphones. Those apps are terrible and a ripoff.

dcampas

Do what I did. Cancel the substandard customer service that Verizon gives and download movies in wifi hotspots. My cable FIOS bill was different every single month and they even had me billed for services I never ordered. Trust me, since I cancelled my service with Verizon my life has pretty much been headache free. I do not miss fios one bit. Problem solved.

maxxversace

Hi Reddawg:

I have been waitng four months for my refund. I wonder how Verizon would like it if i waited four months to pay their bill???

Let's ban together and put a stop to this nonsense!!!

Maxx

maxxversace

Really???? Are you serious???

Just asking because I paid my bill in full then canceled my service, and now they owe me $43.00 which is chump change to them, but one week's worth of gas to get to work for me.

Thanks for listening.

Maxx

maxxversace

Here is a new one--I received an email from Verizon customer support indicating that they "electronically credited" my account for the $42.00 refund they owe me. Funny thing is--my bank account DOES NOT allow credits from sources other than my employer. What other stories does Verizon have to keep my money???? Thanks for listening.

TiredofVZ1

I am having a ridiculously difficult time trying to get a refund from Verizon for my cancelled TV/internet service. They have owed me $103.08 for over two months, and it has been a real saga trying to get it from them. They sent me two "final invoices" for -$103.08, but no information on how to get the credit balance refunded. I called, went to online chat, and called again, and finally was told that I would be receiving a pre-paid Mastercard in the mail. Sure enough, I received an email a few days later from Verizon saying my refund had been processed and they are mailing a prepaid credit card to the following address: ........ And the address field was blank. So I called the CS number listed on the email to make sure they had the correct address. They took my address and assured me a card would be mailed in 7-10 days. I received the card today with instructions on how to activate. That was an exercise in customer service hell - I was transferred from department to department and finally was told that they had CANCELLED my refund card when I called to provide the correct address! Trying to get them to activate the card in my hand was futile. They kept repeating the same thing over and over and were very rude - as if it was my fault for trying to ensure the address on the account was correct!? Now, they assure me a new card will be issued but I will have to wait another "7 to 10 business days." Why can't Verizon just MAIL A CHECK once your equipment has been returned, like a legitimate business that truly cares about customers? Why is it so hard to get a refund from you, Verizon? I went through an even worse scenario when I canceled my wireless account several years ago - it took me over two years (and a Better Business Bureau complaint) to get the $$ they owed me. I will NEVER do business with Verizon again, I will wean myself from cable like many of my friends. I realize I sound a little crazy here.... but they've driven me to it!

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Child Item