I have been loyal Verizon customer for years, never had problem with the service until I decided to upgrade my existing FIOS service to faster Internet (150/50) and change my phone service over to digital. I'm not going to go in many details as Im typing this from my AT&T iPad using one finger. On October 25 I ordered the new upgrade which required to change my ONT box outside and run new Ethernet cable to the router. The Verizon man came and finished all in couple hours. Right before he left he said that all is done and that they have to reconfigure some settings back at the office and I should be good to go in an hour.... Fast forward.... TWO WEEKS have gone by without Phone, Internet nor TV... After numerous phone calls 4 different crews, we finally got the service back. I wish I could end my story there. All was working ok, Internet wasn't nearly as fast as promised, but I thought I'll give a week to see if the speed improves. Then came yesterday (11/23), around noon we lost all services... i called FIOS support just to find out that my account has been cancelld by... No one could tell me by who... , the best they could was to issue an support ticket saying that it will be resolved in 24 hr. today after 24 hr I called again, just to have same question asked "are u sure u didn't cancel your account, we can't find any info on it". After being on hold for 3 hours talking to 4 different people story no one could answer me what really happend, the best they could do is to send a tech out NEXT TUESDAY. What does missing account information has to do with a tech coming to my house... It's insanely frustrating ... we relying here heavily on the phone service not only having fire/police alarm connected to the line but also having a monitoring system for elderly folks at home. I'm a very patient person, but this comes close to find my boundaries....
Sincerly,
Otis
(Sent from my AT&T iPad as only source of Internet)
