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My many phone calls to customer service.......bait & switch tactics?

unhappy12341

Since no one has called me back about my situation I have contacted my states Attorney General office...

AARP, FCC and various organizations to make them aware or should I say beware.

You have caused me and are still causing me great grief....Shame on you...... Not even an acknowledgment of the fax

I sent to the NYC executive office.

Why???

Comments

ElizabethS

Perhaps if you explained your issue, someone could offer advice.

Please remember this is a peer to peer support forum, and you are not speaking directly to Verizon by posting here.

unhappy12341

Let see, I ordered VIOS at 79.99 deal in april, after the hurricane i call to have my FIOS repaired. I had no service and I have

a landline (for over 24 years). I was told that this repair would not change my service. I received a new account number

bill for 109 plus. I called and spoke with Mike {edited for privacy}, Angela, Jessica plus others who never called back. I was told sorry,

we are not longer offering the promo and can't get you back to your original price of 79.99, but we will give you a big 10.00 off.

Meanwhile, I'm still being over charged.

ElizabethS

Thank you, unhappy1234.

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

unhappy12341

I've heard that before....after I explain the situation.....no one calls me back. Still waiting for a Manager at the escalation dept to call.

Anybody want to bet on this?

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