Verizon reps dragged their feet, now they are charging me $1,027.12

LS0815

Hi,

I cancelled my service back in April. At that time, I was told Verizon would be sending me shipping boxes so I could return my equipment. The boxes never showed up. After about a month and a half I got a bill for the equipment, I called to tell them to just send me those boxes they promised and I'd return the equipment. Still no boxes. A few more weeks pass, I call again. This time they suggest I drive over a half hour each way to drop off the equipment, but finally agree to send the boxes. This goes on until October - 6 months - until I FINALLY receive the boxes. I send back the equipment's today I get a bill in the mail for $1,027.12 for the equipment I returned a month ago. Of course the boxes had their shipping account info on it so I can't even track it to prove I sent them.

Is this always how you do business, Verizon? Are you mad at me for canceling my service so now you're punishing me with $1,027.12 in equipment charges that are unfounded? If I don't get a suitable answer either by this form or from your call centers I'll be sure to start posting this same things on public internet forums that aren't just for Verizon customers.

Anthony_VZ

Sorry for the troubles with the billing for the equipment. We would like to look into this for you. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.