I am a current Verizon internet customer. I was moving to a new place (which was very close to my old address) on July 01, 2020. I tried to use the so-called "moving" feature of Verizon in my account before I moving day. But, instead of asking me the new address, the message read "Sorry, we are unable to continue your order at this time" and asked me to call " 1-800-837-4966". When I called this number, there was a message saying that my phone number was not matched with any account!!! But my phone number has a "verified" tag in my account. Then I tried another so-called feature of "contacting us" and I requested phone contact in which "Verizon customer service rep" will call you back. In my request, I asked to be contacted as soon as possible. I waited till the end of the day but no one called me back. I repeated the above after I moved to my new place but the same DEAD RESPONSE from Verizon. Now, 10 days after moving, I don't yet have Verizon internet while my account is being charged with my preauthorization. While moving service should be very straight forward and easy, why does Verizon make it so complicated? I believe that these FAKE FEATURES/SERVICES are designed to DECEIVE CUSTOMERS.
