I need to file a complaint about Verizon Fios. On 5/30/13 at the behest of an online agent, I was told that I could disconnect my current service at my present address on 6/20 and have new service established where I'm moving on 6/21. Instead Verizon disconnected all of my services on 5/30/13. The online agent said there was a computer glitch and I had to call Verizon directly to remedy the problem.
I called the 1-888-553-1555 immediately and spoke to Sarah. She was very understanding and was able to immediately restore partial service which was my cable. After spending 3 hours on the phone with her… She told me that the internet and phone would be restored by 5/31. Since the following day she said she would be off, that she would follow up with me on 6/1. On 5/31 my phone and internet were not restored. On 5/31 approximately at 10AM EST I spoke to Kristen. Kristen informed me that the order was pending and my phone and internet would be restored by 5/31 at 4pm EST. Needless to say, my services were not restored. On 6/1 the first representative Sarah call back to confirm whether my services had been restored. I politely informed her they had not been. She said she could call back. Today is 6/7. I still haven’t heard from her… or Kristen
On 6/6 … My cable was disconnect again. I spoke to Nicholas… Nicholas acknowledged the error on Verizon part and told me that someone had cancelled my order. He said he would call me back and he would try to get the credit check and deposit fee waived since I was already a customer and that the error was Verizon’s. Nicholas called me back and told me that Verizon refuses to waive the credit check as well as the deposit. I AM ABSOULTELY LIVID!!!! I called back again on 6/6 and spoke with George. George couldn’t help me either because there is a pending order for my new address.
All the Verizon representatives acknowledge that it was in error and their error but no one is willing to fix the problem without me having to go through a credit check as well as providing a down payment of 250.00. I’ve been a customer for over 2 ½ years. However they want me to pay for their error. Verizon doesn’t have a complaint site. The Maryland Public Service Commission doesn’t accept complaints regarding this issue. However, the FCC and Better Business Bureau will accept the complaint but I must first file a formal complaint directly with Verizon. Where do I file a formal complaint? This doesn’t make any sense that I have to go through all of this.
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