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My recorded shows and recordings are gone?

I got "upgraded" to the new guide last night. This morning my DVR is showing 18% full (my old recordings) but the DVR keeps telling me that I have no recordings nor any scheduled recordings. Is there something I need to do to see my recordings from "pre-upgrade"???

Thanks,

Rob

Comments

pacia

same story here...33% full...lost all recordings!!..unbelievable!

printphi@bestweb.net

It happened to me, too. There was a line above "Recordings" on the DVR menu that said "Refresh devices." When I clicked on that, everything came back.

Many bizarre things are happening since the "upgrade." I was watching TV while it happened, and everything stopped working for about an hour. It would have been nice to have some warning! Many things are working only sporadically now: I get messages saying I don't have DVR capability for widgets; I periodically lose all DVR functions...I have to assume that all will be corrected quickly!

cherot1

Refresh Devices didn't work for me. All my recordings and Series subscriptions are gone. I've been on hold with Verizon support for 52 minutes now.

gbenj

Did you get anywhere with support? i'm on hold for them right now. SO upset that this happened with ZERO warning.

stardusttvc15

This also happened to me without warning. Spoke with tech support last night and after a few signals sent, I knew I wasn't getting back my recordings. I am not happy. I was told by Verizon Fios, that there is a "local news channel" for my area, Brooklyn, NY....well guess what, another lie. The local news channel is for Long Island. I switched from Optimum in October and thinking about switching back.

We were never told that this would happen. I am going to contact Customer Service today....wish me luck!

gbenj

I was told via twitter to power cylce my box...I'm not at home but will try it when I get home tonight, I can't see how that will fix the problem but I'll hold off calling and complaining until I give that a try.

stardusttvc15

I "power cycled" with the tech last night.......still don't have my recordings.

gbenj

Did they give you any explanation or offer you any compensation for your troubles?

The same thing happened to two DVRs in my apt, Ive been thrilled with FiOS, but a gaffe like this is unnaceptable in my opinion.

pobrien80

I just recently converted to FiOS TV from Charter Cable (last week, the new DVR was set up).

Almost immediately, I noticed that my recordings and scheduled recordings would just disappear. I tried the auto-fix option, and that restored everything.

Then it happened it again, and the auto-fix didn't help anymore. So I unplugged the box, and that worked for a while. Then the recordings were gone again. Reset again. Back! Then gone again, just a few hours later. I was seriously regretting my decision to switch to Verizon!

I came here to see if whether I was just super unlucky or if others were having mysteriously disappearing recordings. It's hard to tell; this forum thread seemed to indicate I'm not alone.

Anyway, I decided not to call--it seems like people are put on hold forever, then given the run-around. So I tried the live chat (not the automated one), and the agent did a software restore. It took a little while (20 minutes) and STILL did not work.

To their credit, they are mailing me a new DVR of the same model. It should be here tomorrow, they said, with return shipping for the old box prepackaged.

If this is just a few flukey boxes, then I just got unlucky. But I just wanted to explain what was happening to me and what happened in case anyone else out there is wondering or worrying, like I was.

I'll update you all when the new box comes. If that solves it, then it's just a bad DVR. *crosses fingers*

gbenj

@pobrien80 wrote:
I just recently converted to FiOS TV from Charter Cable (last week, the new DVR was set up).
Almost immediately, I noticed that my recordings and scheduled recordings would just disappear. I tried the auto-fix option, and that restored everything.
Then it happened it again, and the auto-fix didn't help anymore. So I unplugged the box, and that worked for a while. Then the recordings were gone again. Reset again. Back! Then gone again, just a few hours later. I was seriously regretting my decision to switch to Verizon!
I came here to see if whether I was just super unlucky or if others were having mysteriously disappearing recordings. It's hard to tell; this forum thread seemed to indicate I'm not alone.
Anyway, I decided not to call--it seems like people are put on hold forever, then given the run-around. So I tried the live chat (not the automated one), and the agent did a software restore. It took a little while (20 minutes) and STILL did not work.
To their credit, they are mailing me a new DVR of the same model. It should be here tomorrow, they said, with return shipping for the old box prepackaged.
If this is just a few flukey boxes, then I just got unlucky. But I just wanted to explain what was happening to me and what happened in case anyone else out there is wondering or worrying, like I was.
I'll update you all when the new box comes. If that solves it, then it's just a bad DVR. *crosses fingers*

I think your case, since its happened a few times is different than the one we are discussing.

My lost recordings happened as a result of the 1.9 IMG update. Prior to that, I had no problems with missing or disappearing recordings.

I'm honestly more annoyed at having to set up series recordigns for all my shows again, thats going to take me more time than anyhthing, I only lost a few recorded shows that I hadnt watched, I can live without that.

More than anything I'm upset that this happened without any notice, jsut show up at home and the box is updated and everything is gone no prompt, no warning, nothing. If it happens to you, then you're SOL is basically what I felt like they were saying.

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