I just cancelled my account with Verizon after only 4 months. Terrible, terrible, terrible customer service and lousy DSL. I've had to reboot my modem at least 10 times a day and can't watch a movie straight through without interruption. For the past week had to walk a mile into town to use Starbucks internet b/c mine is so unreliable. As if that's not bad enough, here's how my customer service experience went. First, when I walked into the Verizon store to get more info and set up my account, the salesman did not explain that the excellently-priced plan I signed up for didn't include long distance. So right off the bat I had to add another $15 to my monthly bill - cha ching. Then he neglects to explain that the router I purchased would not be compatible with all service providers. And now that I've switched to Comcast, I can't use it. So another 50 bucks down the drain. When I called Verizon to see about sending back the practically-new router and complain about the service, I just get told that I own the router and they will not give me a refund. And apparently there's They do not care about their customers. Stay away.
