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Another bait and switch victim! FiOS Custom promotion

It is pretty clear from the advertised promotion that this is a great deal: $400 visa card plus free movie channels.

Yet when installed and billed...there are zero movie channels. Many calls to billing in the Philipines elicited no help. To be accomodative, customer service said they could "give" me the movie channels for half price ($25) for 6 months......

My only recourse appears to be to cancel the service and go back to Comcast.

Comments

_dot

often when i look at those offers in my mail, fine print especially, i discover some line about "offer not valid with any other discount" even though you'd think from looking at big glossy banner that card , channels, and discount would all apply and calling number on card connects you with a rep that gladly and incorrectly makes great promises that Verizon later reneges on. terrible business practice. i would sign up in a heartbeat with a company that spelled out in big letters the total price for the services i want, with accurate first bill estimate and honest upfront disclosure, not grey writing on off-white background in tiny font on back btwn 3 nonrelated paragraphs! when i see this, i think it is shameful behavior, dishonorable , if not criminal.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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