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online tv guide

online [meaning on my computer] does not load data... this is the second time in a month ,. i have tried all the help options and was told today that it is the browser.. really verizon fios tv central does not work with internet explorer???? and i am supposed to switch to mozilla to use 'my verizon"

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PJL

@lowercasebill wrote:
online [meaning on my computer] does not load data... this is the second time in a month ,. i have tried all the help options and was told today that it is the browser.. really verizon fios tv central does not work with internet explorer???? and i am supposed to switch to mozilla to use 'my verizon"

MyVerizon (which is where I access the on-line guide where I can schedule recordings) works fine for me, and I'm using IE 10 on Windows 8. There had been a slight problem up until a few days ago (the change your service page would not display options to add) but that now works for me.

Have you tried clearing the browser cache and/or cookies?

Hubrisnxs

Delete your cache and cookies, but make sure to get rid of preserve favorite data.

Hubrisnxs

I use IE pretty flawlessly in the myverizon website.

lilblondcc

Did everything that was suggested. Still no online tv guide both on IE and Google Chrome

microprof

I have the same problem...guide stops displaying after 7:00 PM Thursday. Problem has persisted for a week now. Telephone "support" is useless..don't have a clue. I'm using Chrome & latest IE with windows 8 ( one machine ) and Win 7 . No guide on any of them.

lilblondcc

Same here! At first they thought that I was speaking of the TV guide on the tv screen. They were telling me to pull the plug for 30 seconds and plug in back in on e it would reboot it would come back. Once I emphasize that it was the website TV guide that is not updating there has not been any response. I truly believe that there support in this matter is useless. Unfortunately as much as I have looked all over the site there isn't anywhere to contact just the website for assistance. Just to let you know that I also use IE8, Google chrome on my laptop. On my iPad I use Safari. The problem we are having is on all three websites..

tns2

@Hubrisnxs wrote:
Delete your cache and cookies, but make sure to get rid of preserve favorite data.

One note when deleting cache/cookies. DO NOT DO IT WITH IE OPEN, do it from the internet options in the control panel. I forget when, but at some point they set it not to delete some cache/cookies while IE is open.

lilblondcc

Thank you for your response....but I had tried that as well. On IE, Google Chrome and even downloaded Safari to see if that would work. Mysteriously by late Thursday it was back up.

lilblondcc

The online tv guide (WEBSITE) has the wrong hours!!! This guide or website is the worse.

lilblondcc

I wonder if anyone but the community ever reads of the issues posted?

Again the online TV guide website is not view all channels and programs after a Thursday. I am using I.E.. 10 Windows 7. I also used Safari and Firefox.There isn't any difference still know online TV guide. When will this ever get resolved. I have placed a complaint every where. I even place a comment in the suggested ideas.

avemaria92

doesn't really matter to me if they ever fix it now.. the link i posted above does the job for them..

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