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Refund Status

I was wondering if someone could help me in regards to the refund of about $50.00 on my account. I disconnected service on 8/30/14 and have yet to see the refund check. I returned all my equipment and keep receiving final bills with a credit balance. I tried to log in online to my account to check the status, but the account has been blocked.

Regards,

Derrick

Comments

ElizabethS

Sorry you are having difficulty, an agent will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

lelliott731

I too have a credit on my account, and I was wondering if someone could help me in regards to the refund of about $117.00 on my account. I disconnected service on 9/01/14 and have yet to see the refund check. I returned all my equipment and keep receiving final bills with a credit balance.

Luke

[Deleted User]

Hi lelliott731,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

lelliott731

Thanks so much!

ccorbett

I too have a credit on my account, and I was wondering if someone could help me in regards to the refund of about $2500.00 on my account. I disconnected service on 10/19/14 and have yet to receive the refund check or any correspondence from Verizon. I returned all my equipment and keep receiving final bills with a credit balance of $2500.00. Can you please help and assist me with this case.

Thanks

[Deleted User]

Hi ccorbett,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

msantiago1

I have a credit due to me or $82.00. I went online to see how you can review status and of course the intructions provided don't work which is no surprise. For such a big company its pretty ridiculous how difficult you make it for people to get back there money. I guess the guys in corporate factor in the extra interest you guys earn for the months you hold on to our money.

AlanCB

I have been having the same issue since August 2014 and have been trying for months to get a refund of - believe it or not - a credit balance of $4.60. I have had numerous assurances that "the check is in the mail" but continue to receive nothing but monthly statements showing the same credit balance each month. I am so frustrated that I have contacted the Washington State Attorney General's Office to register a complaint against Verizon. I would never do business with this company again and can't believe it's taken them more than five months to issue a credit balance of less than five bucks. Shameful...

[Deleted User]

Hi AlanCB,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

marmagness

I too had a credit refund due to me. I stopped my Verizon service on 10/31/2014 and had a credit refund of $168 due to me. I spoke to Verizon Service reps as recommended through this website. I received promises, but no refund. I finally filed complaints online on 2/1/2015 with the Better Business Bureau (at http://www.bbb.org) and the Federal Communications Commission (http://www.FCC.gov). I received communications from both the BBB and FCC as well as a Verizon representative who received my BBB complaint. I received my refund, on 2/11/2015, along with an apology from Verizon.

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