Communication between wired and wireless network on actiontec MI424WR

I have an actiontec MI424WR-GEN3I.

Since the setup of my Verizon services I have been fighting with an issue that has me extremely frustrated. I can't stream media from my PC to PS3 or PC to Apple TV unless both devices are connected to the router in the same manor. If one device is connected wireless and the other is wired they will not see each other but once I change the connection type on either of the devices, they show up immediately.

I have found that toggling DHCP on and off in the routers advance settings or resetting the router will resolve the issue but only for a short time. Even in mid stream of a video the connection is lost and neither device sees each other until the DHCP toggle/router reset is done again. Since this is not a problem when both devices are connected in the same way it seems like there is firewall between wireless and wired but not everything is blocked. I can access shared folders between my laptop and PC and can RDP between the two but iTunes home sharing doesn't work between the laptop and PC either (unless a DHCP or Router reset are applied). I have tried all variations of the routers UPnP settings but still have this problem.

I've called Verizon and Apple support many times for help but feel like they are pointing the finger at each other and/or resolve the issue by resetting the router. Verizon has sent me a new router but the issue remains the same. There is a WiFi protected access button on front of my router but I can't find any setting in the menus that have anything to do with this option and the manual reads that it’s not even active.

I really don't want to settle for a work around. The connection types shouldn't matter as long as they are both on the same LAN. I don't want to hard wire everything and I for sure done want everything wireless. I'm just hoping there is someone who may know what is causing this problem because it is driving me crazy.

Also... I have disabled all firewalls on the PC. - Windows and Norton Internet Security v19.7.1.5... this is what Apple placed the blame on last time I called but didnt have a solution other than uninstalling (and get off the phone call). Norton network map doesnt specify connection type only categorizes as part of the LAN.

Accepted answers

hase

http://192.168.1.1/index.cgi?active_page=6061 and enabling (i.e. green check mark) on this page for the IP address for a Brother HL-2270DW got it working.

The Actiontec router was sent as a replacement for the old Verizon Westell router that had failed. After setting the new ssid and password into the Brother printer it would not work though the router showed it on the active list. Re-installing the printer using the Brother supplied software completed the install successfully, but the printer would still not work. I enabled IGMP for the printer IP address, using the above link to bring up the page (which was not accessible from the pages the Actiontec router shows, and the printer immediately began to print a job that was waiting.

All comments

ippenski

Just to pile on, I am having the same problems and I believe they occurred when moving from a rev E to rev F router. I also sent a detailed description to Actiontec and they replied with the following:

Resolution:

=========================

No idea what would cause this type of behavior. Your router has no LAN firewall capabilities and no programming for file\printer sharing for computers connected in a LAN network topography.

There are no settings in the router that would be configureable or adjustable to allow one computer to share something with another computer.

=========================

Hubrisnxs

This is likely not a router issue.

Can you post your ipconfig/all from both machines.

Can you ping each machine from the other (i.e. pc 1 = can ping pc 2 and vice versa)

You might have to Repair Windows Firewall and possibly uninstall third party firewall's, test and reinstall. (if you have any that you can think of, you should download the special uninstallers, for example symantec.com/nrt or McAfee Consumer Product Removal tool (MCPR.exe)

you might want to Run a couple tools.

detect Possible Firewalls
This program will scan the registry for services from left over firewall software. When port forwarding,or sharing, if a firewall program wasn't uninstalled completely it can still block the ports and/or access. This tool will help check if any left over firewall service is still in the system.

you may even want to run this one also, sometimes a corrupt DNS cache can take out sharing.

Repair Network
This small app will repair your network.
I use this app when I need to renew my IP address, clear the DNS cache because a network share or webpage isn't loading (Because the DNS cache is either corrupt or outdated) and so fourth

unclegym

I've been having this problem for several weeks now, as have many others. There are other threads here and on other forums with wired-wireless issues on Fios w/Actiontec routers (AirPlay, DLNA, PS3, etc, etc). I swapped my Rev F router over the weekend for a Rev E and the problems continue. Some change had to have happened recently that started these problems, as I had no issues for months until now. Actiontec plays dumb when I emailed them; Verizon is even dumber and unwilling to even consider helping unless I subscribe to their premium support. Hope someone figures this out.

ippenski

Well, I thought i had tried this before, but I followed another board's suggestion of turning of IGMP proxy and it is now working. I can see my iTunes server which is wired on my wireless devices.

Hubrisnxs

great fix. do you have a link to that other forum post that suggest igmp?

hracer

For anyone that is looking for the location of the "IGMP Proxy" It's under the Advance Tab. I am looking at a Rev I. It is showing disabled now. Are you referring to enabling it or disabling it?

Mauser

Just wanted to confirm for other readers of this thread that this absolutely IS a router issue. I am having the exact same problem between my TiVo boxes and different PCs using TiVo Desktop. I did NOT have this problem using MI424 rev. F routers (two of them), but I DO have this problem with a new rev. I router.

Just to recap my specific problem - I have 1 TiVo and 1 PC connected wireless to MI424, and I have 1 TiVo and 2 PCs connected wired elsewhere in my network.

The two TiVo boxes can communicate just fine across the Wire/Wireless boundary (including sharing files), and all the PCs can communicate just fine across the Wired/Wireless boundary (including sharing files), BUT, the TiVo Desktop application that transfers programs between the TiVo and the PC CANNOT communicate (or even see) a TiVo box that is on the other side of the Wired/Wireless boundary in this router.. Likewise, a TiVo box cannot see a PC on the other side of the Wired/Wireless boundary. This is with all default settings in the new router.

So for some reason or another, it is not a general LAN problem, but seems to be specific to certain programs trying to share video files.

I cannot say if any configuration settings will affect this (such as IGMP suggested above), as I was not running defaults in the older routers. But since the new Rev. I router is to solve chronic router reboot issues (and seems to be working there), I am waiting a while before i start changing settings.

Mauser

Update info that might help find solution:

At least for me, this problem is specific to the use of Bonjour service for network discovery, and from the other posts and threads I have seen, I suspect it might be the problem for everyone.

Thankfully for my troubleshooting, TiVo Desktop can use either Bonjour or TiVo Beacon for network discovery. As soon as I switched one PC to use Beacon, it was able to see across the Wired/Wireless boundary in this router.

Even though that solves my immediate problem, it does not explain why the MI424 router does not play nice with Bonjour. I seem to recall something about the need for multicast with Bonjour, but that information escapes me at the moment, so I will keep looking.

For those of you who have not heard of Bonjour - it is a Apple product that is often distributed with various other hardware and software (even on the PC) for zero-configuration network discovery. I think it is most common for print services with networked printers. I guess Actiontec doesn't want their routers to work in the same environment the rest of the word lives in! I personally hate Apple products, but there still is no excuse for this router to not work with them.

Mauser

I can confirm that disabling the IGMP Proxy in my Rev. I router solved the problem with Bonjour and TiVo - at least is has for the first hour!

The default setting was for IGMP protocol to be checked and the IGMP Proxy enabled. I only disabled the Proxy.

The documentation on this router about multicasting is just terrible, so I really have no idea if this was the right solution - couldn't figure out all the mumbo jumbo about multicast group addresses, etc., and I haven't seen that garbage in other high-end routers from Netgear and Linksys. Maybe this thing has lots of great capabilities and features that other consumer-grade routers don't have - who knows? But if they are so incompetent that they cannot or will not document it for their customers, it's kinda tough to set up properly.

dturkel

Wow, IGMP Proxy -- I would never have figured that out. Thanks! What's the downside of having IGMP Proxy turn off?

fpbegin

Thanks - it works - now if actiontec could only fix the problem for everyone.

esmoger

Wow! I cannot thank you enough for posting this.

For the past few weeks my local DLNA server(wireless) had dissapeared from my Xbox's (wired) menus, and I was convinced that they removed DLNA support in their recent update. Tonight another user of the same software I use confirmed that he could still use it, so I started trying to find a solution.

I spent about 4 hours tonight tweaking settings on the Xbox, then my PC, and finally convinced myself that the router was at fault.

I was SO CLOSE to giving up completely on the problem when I stumbled onto this thread.

Disabling the IGMP proxy solved the problem immediately.

The weirdest thing about this is that everything had worked fine for about 2 months after getting FiOS, and when it broke, I was literally in the middle of watching a video through the server. The video froze, and I never saw the server listed in the Xbox again (until tonight)

I'm the only one with admin access to the router so it's not like someone randomly turned that on.. I don't get it.

Ah well.. all good now. All that's left to do is recreate port forwarding rules for a few things since one of the things I tried in vain was resetting the router to default settings.

Thanks again!!

gwilson4151

I was having trouble getting the home sharing from my IPhone to work with my new Pioneer stereo reciever. The reciever is plugged in to the Fios router directly and the IPhone via wifi. I could never get the home sharing icon to show up on the IPhone when playing music. I disabled the IGMP option in the router under Advanced configurations and, after about a minute or two, the home sharing option showed up again. This HAD worked previously with another wifi router before I switched to Fios, so I figured that the router had something to do with the issue.

chuie1221

Thank you so very much for the helpful information. I've been having this problem for over 4 months now with my iTunes / Apple TV / iPad / and iTunes Match. I've talked to Apple customer support multiple times before I finally gave up. This fixed most of my problems with Home Sharing between my products and iTunes. I am still having 1 problem though. My iTunes match and Genius results never finish updating. They get stuck on step 1 "gathering information about your iTunes library" and never finish the process. I guess I have to do some more searching on a fix to this problem but once again, thanks for the IGMP proxy solution. It worked like a charm several minutes after I shut it off.

drd737

Now it seems Verizon or actiontec has removed the capability to disable IGMP. Log on to the router and the link is gone. Dont you just love a company that sells you a product and makes it unuseable. Forcing firmware upgrades to equipment to eliminate the ability to use DLNA devices. Verizon working against thier customers as usual.

armond_in_nj1

@drd737 wrote:
... it seems Verizon or actiontec has removed the capability to disable IGMP. Log on to the router and the link is gone. Dont you just love a company that sells you a product and makes it unuseable ... [?]
Actually I don't think I do.

I have the latest Actiontec and found the IGMP disable checkbox under "Advanced/Routing//Routing Protocols/Internet Group Management Protocol (IGMP)."

Hubrisnxs

it's also been reported that enabling ipv6 under advanced is serving the same function for folks that have the newer firmware. so give that a **bleep**

gs0b

armond_in_nj wrote:

----

I have the latest Actiontec and found the IGMP disable checkbox under "Advanced/Routing//Routing Protocols/Internet Group Management Protocol (IGMP)."

----

This isn't the IGMP Proxy option we had before the latest firmware push. The previous firmware had an IGMP Proxy menu on the Advanced Options page. That was a different setting than the one on the Routing Protocols page.

I disabled IGMP Proxy about December 2nd, and it fixed my iTunes home sharing issue between wired and WiFi. Now, the IGMP Proxy option is gone. My network still works; I'm making a big guess that the firmware upgrade somehow kept my old setting, but no longer allows us access to change it.

-gs0b

smurphobia

I spoke to Actiontec and they confirmed that Verizon removed the IGMP Proxy disable option on the latest rev I firmware. The IGMP setting under advanced--routing, does not serve the same function. The new router with the new firmware has effectively make my TV tuner useless on the wireless network.

jsweetman1

I just got a Series I as a replacement for the older model and I don't have the IGMP option on the advanced menu. (firmware 40.19.36). Now only 1 of my TiVos is visible to the others & my PC.

I'll try the IP6 option. I may also just put a gigabit ethernet switch with all my internal network connections before the FIOS router.

onechionly

smurphobia,

You are not alone. I haven't watched tv via the HDHomeRun prime via the wireless in some time. Yesterday I decided that I'll try out windows 8 and the new windows media center 8 on my new laptop. I loaded everything in hopes of getting some fios tv time wirelessly through the HDHomeRun Prime.

Media Center 8 was not able to find the tuners, spent an hour or two and figured out that upnp discovery wasn't working. Keep in mind that viewing tv shows from my laptop worked about a month or two ago without any problems. Found this thread and figured out upnp multicast discovery was not working correctly.

I am now appalled at the fact that verizon can push a firmware that enforces IGMP proxy and will disable most devices that require upnp multicast. I can't understand the reason behind taking away that option in the firmware.

pxwiz

Thanks worked for me too. My wireless devices were not able to access DLNA and other services on my wired computers.

The following steps worked for me.

- Unchecking IGMP in Advanced->Routing->Routing Protocols

- Disabling IGMP Proxy on http://<your router ip>/index.cgi?active_page=6059

Hope Verizon fixes this ASAP.

beerfish

Thanks everyone. That worked for me too. After hours of going through PC and PS3 settings that's all it took to fix it. Thanks again

JMJC

I've had this problem between my PC which is wired to a rev. I router and my Samsung Smart TV which is a wireless connection. It's been going on for about a month now and I couldn't figure it out.

Hopefully this will fix the issue as I've tried everything under the sun to fix it 😃

zerojj

Thanks for this topic. I consider myself a networking and general windows/linux/mac system administrator pro, and I have also been racking my brain on this one.

I had a dlna/upnp server working just fine from wireless (my laptop) to wireless (my lg tv) while I was testing, but as soon as I moved this to a wired box on the actiontec, none of the 3 or 4 different upnp servers that I installed would show up on the tv.

I have probably wasted 4-5 hours of my time over the past few days trying to figure this out. Way to FAIL VZ!!

An alternate procedure that seems to work for me, is that I left IGMP Proxy enabled, but under the "Host Multicast Filtering" tab (http://192.168.1.1/index.cgi?active_page=6061) set the ip of my dlna wired server to "IGMP Allowed" in the settings.

This of course will probably work best with either a static dhcp lease or static addressed host, so that it does not move on you.

briand805

Been having an issue literally for months of not being able to scan from my workforce 845 printer to my networked computers. The ability to do this just stopped one day. I seriously have spent dozens of hours trying to get this to work..

Then I found this thread. Disabled IGMP in my m1424 wr revf router and problem SOLVED! THANK YOU!

butchp1

I turned off ICS (internet connection sharing) under wireless settings on my win7 machine. Everything started working immediately. I can now connect from my (wired xbox) to my (wireless) laptop.

I tried the IGMP thing like ten times. Nothing worked. Reset the router a few times to factory default. Just about everything I read on these forums. Then I unchecked ICS and bam!

Hope this helps someone!

Mwalters0669

I have a MI424WR Rev I (Model MI424WR-GEN3I) Firmware Version 40.21.10.3. I have seen several users reference changing the IGMP proxy setting, even on a Rev I model. However, I cannot find anything about IGMP anywhere in any of the settings for my router. Any tips? I have not been able to get Itunes Homesharing to work between my two computers, even when they are both hardwired to the router. Have followed all the instructions on setup in Itunes, then resorted to troubleshooting router configs. So far no luck.

Mwalters0669

I found the IGMP checkbox under Advanced>Routing. Unchecked it and hit apply. Still no luck. Just in case, I rebooted the router and both computers and turned Itunes Homesharing off and back on again. Still no luck. In the Itunes Library I do not see the other Homeshared computer. Sooooo frustrated!

Mwalters0669

By the way I also went to the "deep link" found in this thread (http://192.168.1.1/index.cgi?active_page=6059) and disabled IGMP there as well. Still no luck.

hase

http://192.168.1.1/index.cgi?active_page=6061 and enabling (i.e. green check mark) on this page for the IP address for a Brother HL-2270DW got it working.

jayleone1

Thanks to zerojj. For his post:

This fixed my HDHome Run viewing over wireless issue.