Around May of this year some third party ported my phone number with out my permission. Verizon was able to get it back for me. I was told at that time that since my number was moved and then brought back, I had to now sign a new contract for my triple play bundle. The contract at that time was good through 11/2016. At that time I asked if my payment would stay the same and I was told yes.
The next billing cycle came and I noticed that I no longer had my discounts for the tripple play bundle. My bill went from $120.00 to almost $200. I have called and talked to customer service multiple times. Each time I have had to explain everything over againbecause there was no record of this in my file. Each time I was told that it was submitted for investigation. I have never heard anything back on how the investigation turned out.
Finally I talked to someone and after a 2 hour phone call, I was given the $63.00 discount that I was missing. The only issue with this is that I was told that I have to call every month in order to receive it. I feel that this is unacceptable. I should not have to call every month and waste time in order to receive discounts that I was contracted for.
