I just bought a new home for the first time and I decided to go with Verizon to try them out.
I set everything up so it would be ready for me in September when I closed.
Even though I took the TV off of my bundle (funds changed and I couldn't afford it) before it even got set up (DirecTV was quick to refund the charge, even though they didn't want me to leave), I was fine.
Even though I was told while on Vacation before the closing that Verizon High Speed Internet wasn't available in my area (Even though I had specifically asked the online agent I talked to whether it was available in my area since no one else around here seemed to think it was), you know, it was still fine.
I didn't need the TV and I could get the internet elsewhere, but I still needed a land line and Verizon was the most economical price for home phone around here.
Everything was fine with just the land line.
But then, I never recieved a bill. I thought, well maybe when I paid for the overall bundle (I had been charged, and refunded for the TV service), that took care of September. So I didn't worry about it.
October rolls around, still no bill. My parents at my old address didn't recieve a bill for me either, SO I thought "well maybe they wait until the end of the month just in case I make long distance calls when I don't have long distance coverage or something."
So all my bills start coming in November and still nothing. I couldn't even log onto My Verizon to see if I had been missing a bill because I never RECIEVED a bill, so I never had my ACCOUNT number which was required to log IN because I had "made changes" to my account.
So I finally called Verizon up yesterday and found out I was late in payments and owed $109.42 due by December. Okay, fine. I didn't look into the missing bills and I know I was late, so I have no problem paying this payment.
I actually got the bill in the mail today, forwarded by the post office to my new address, even though when I asked for them to send my bill out again, I asked that they send it to the NEW address. However, I can't pay it online. When I log into My Verizon (now that I FINALLY have my account number) it says "You have a payment due" on the right side of the screen and it shows me the charges for the month of November, but
a) when I click on "make payment" it tells me I don't have a bill at all, so no payment is necessary and I can't actually click on the field to make a payment anyway. It literally will not let me make a payment. It says I have no bill.
b) I want to see the charges from the previous two bills but I can't. I want to know how much the late fees were because even for three months plus late charges, I cannot fathom how my bill is at $109.42 when I only have Regional Essentials with Voice Mail.
So I don't want to be late on another bill, but I don't want to blindly pay for the last three months without knowing exactly what I'm paying for, but I can't pay online, I can't see previous statements. So I can either pay over the phone (for a FEE) or I can mail in a check and HOPE I can look at the charges later.
Needless to say I'm not very impressed with Verizon so far.
