I have a situation where upgrade fees were charged when agent said they wouldn't be. It seems from what I've been reading and my own experience, this is fairly typical. Perhaps at a different time, I would be less bothered. With medical needs coming up, I wasn't expecting this charge.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)