Child Item

Site Totals

61363 Questions Answered 267 Categories

Replacement Backup Battery

Once again, Verizon punishes long term customers. The backup battery for my FiOS services died and I just found out that Verizon only covers its own equipment for 1 year. Thank you Verizon for forcing your loyal customers to spend money to fix your equipment.

Comments

JDoe5

This subject matter was recently beaten to death.

Simply put, it is an unrealistic expectation that Verizon will replace the battery forever.

Reference:

Battery backup

Hubrisnxs

www.verizon.com/battery

badbattery

Unrealistic? Really? This battery provides the ability to contact emergency services in the event of a black out. My battery is just over a year old. It is dead. Seems to me like Verizon wants me to go back to Comcast. I am starting the research now.

armond_in_nj1

@badbattery wrote:
Unrealistic? Really? This battery provides the ability to contact emergency services in the event of a black out. My battery is just over a year old. It is dead. Seems to me like Verizon wants me to go back to Comcast. I am starting the research now.

I had a similar problem with my late model car last year. This could escalate into a serious issue because we use that car to take my wife's mother (she's 92) to the hospital each time she has a problem.

Strangely enough, Honda simply refused to ship me a new free battery (including installation, of course). Toyota, here I come.

topdog

I never heard of any thing so ridiculous! Verizon should not replace your battery. You, my friend, are looking for something which no other company in the world would provide. Smiley LOL

richie11

I am a senior living in a senior housing unit. I was forced to subscribe to Verizon. The building management has committed all to a ten year plan. It is unreal than now I have to pay for backup battery. for 40. Dollars, where the hell am I going to get that kind of money for a battery. I really am unhappy with Verizon. The speed of internet so slow. Truly disapointed with Verizon

Hubrisnxs

@badbattery wrote:
Unrealistic? Really? This battery provides the ability to contact emergency services in the event of a black out. My battery is just over a year old. It is dead. Seems to me like Verizon wants me to go back to Comcast. I am starting the research now.

over a 10-16 dollar battery?

wth?

KC542

A customer thinks it's unread=sonable for verizon to warranat their battery? Probably works there. It says the battery may damage their equipment, I hope so, I don't pay $160 A MONTH TO WORK ON THEIR EQUIPMENT OR BUY BATTERIES TO MAKE SURE IT FUNCTIONS PROPERLY. Once my commitment is up it's bye bye Verizon. Same services can be purchased from Comcast. Don't believe the fios bull, doesn't work any better or faster. I will not buy a battery to operate your equipment, nor will I install it myself. The only thing I will do is cut the service wire when my term is up. Then you can make an appointment with me to remove your equipment and dispose of your dead battery, not mine.

KC542

Oh it was readable, they just chose to delete it.

sangs1

You don't even need the battery for the service to function. It's only used in case you lose power. If you're not worried about losing power, don't worry about replacing the battery. (Which takes about 30 seconds to do, btw and costs about $15.) Just wondering, when the batteries run dry on any device in your home - remote controls, hand-held games, flashlights, alarm systems, etc. - do you "cut the service wire" on those as well? Or do you buy new batteries?

topdog

BYE BYE!!!

Claince1

I recently went through the exact same ordeal with Verizon. The comparison of the car vs Verizon is stupid. If you own the car, then you should fix it. We don't own ANY of the Verizon equipment. They expect us to repair and maintain thier equipment. What happened to Verizon maintaining their own equipment. That's the way it used to be.

loco4

My ADT alarm backup battery recently died. ADT immediately shipped one to me at no cost. This Verizon replace at your own cost policy is last of many nails in their coffin. BrightHouse or Direct TV here I come!

Child Item