[STB Location Update failure]

Currently, my set top boxes are displayed in the wrong locations when I view them via the In Home Agent Software. I have tried numerous times to update/change the locations through the software function. No changes are reflected, the In Home Agent says it failed to update/change the location. In addition, the Verizon "Technical Service" website displays the wrong locations in my home for the set top boxes as well. There is no way to update/change via the website.

I have gone to each set top box to refresh and rename their locations as well via the settings remote function. Every method has been totally useless to make any changes whatsoever. Short of throwing everything out, any suggestions would be heartfully welcomed!

Accepted answers

DavAl

Sought help from Verizon Technical Service today and they had to go in and change the locations of the stb's that initially indicated wrong locations. The In-Home Agent computer software and the Set Top Box individual "setting" changes could not solve my problem. Only the help of Technical Services solved the problem from their end.

All comments

Hubrisnxs

are you able to update them through the website?

www.verizon.com/fiostvcentral ?

When i click on settings and then set top box it lets me rename them there?

DavAl

I have tried that method through the settings in renaming each box. Yes it does show only on the settings that the location is appropriately renamed but those changes are not and cannot be reflected either in the In Home Agent display or on the actual Verizon website which describes the stb's I have and their locations. Thanks.

DavAl