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DVR freezing while watching recorded programs

Since the upgrade to the new guide, my DVR regularly freezes while watching a recorded show. The only way to get out of it is by turning off the DVR, then turning it back on -- note that this does not always work, and I have to do it numerous times. Please help.

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Frank_VZ

Sorry you are having a problem with the DVR. I am sending you a private message so I can get your information to help with this DVR.

Thanks

Frank_VZ

Terpfan

I am having the exact same problem. On both of our HD DVRs. Random recordings while freeze up while playing back and once the program freezes, I cannot get past that point. It only started when Verizon introduced the new guide. It hs happened about 5 times. A couple of recorded shows we could not watch at all. I called Customer Service and they have sent me one new DVR. I have yet to hook it up because we have recordings to watch.

Terpfan

Any help or fix for this problem? Do I need to upgrade my other DVR as well?

fevest

I am having this same problem on both dvr's I have in the house. It seems not to matter which dvr the show was recorded on nor which dvr you are using to view the show. It also leaves you with shows you can't watch at all. Just have to delete them. Never had a problem before the software upgrade to 1.9.

I tried the online chat but gave up after about an hour waiting.

If someone knows of a fix or workaround, please let me know. I really doubt both dvr's have gone bad at the same time. Oh, I did all the usual stuff, the in home agent reboot and finally a unplug and reboot. No difference.

altterrain

Yup, yup, yup. I had the same issues when accessing the DVR (QIP6416) in the office from the STB (QIP7100) in the living room. The DVR finally froze up and did nothing except occassionly flash an "8" on the front display. Lost all the recordings on it (grrrrr......). Got my new QIP7232 today, hooked it up and ready to go. Will see if it works better.

-Brian

Lilnonny1

1/18/2012

My DVR boxes do the same thing since the upgrade. It appears that the entire show recorded but it freezes and won't play. This usually happens almost instantly but I have had incidents where it waits until almost the end of my show to freeze. That is most frustrating and disappointing!!! I'm starting to see more amd more subscribers lately having similar problems. Can you help please? Thanks!!!

Janet/David Anderson

BillSM

I've seen this, but only on a couple recorded shows. Last night I watched Pan Am, recorded Sunday. Picture froze at 24-minute mark while FF during a commercial. Stopped the recording, restarted and tried again without FF. Still froze. Only way to get past the freeze point was to use the "chapter" views to start after the 24-minute mark.

I have a Motorola 7232 DVR.

Firteen888

Same exact thing is happening to me. Started happening ever since the guide update. I'm going to give it another few weeks, if it's not fixed I'm switching to cable vision.

bacardy703

Same problem here, with that POS set-top box the QIP 6416. Is there an alternative to this box? I was on hold with Verizon with 3 different departments (again) for 30 minutes just now and ended up with replacement QIP 6416, which I repeated mentioned is the underlying problem here, but they are all just drones doing their jobs.

I'm very tempted at this point, after 10 years of allegiance to ALL Verizon services, to end my now-completed FIOS Triple Play contract and revert back to my local Cox, at least I can physically hold someone accountable with them, Verizon Customer Service is the equivalent of an Orwellian novel complete with a bureaucratic system that is so broken it's humorous.

Actual conversation just now:

First Operator: "Oh you wanted a NEW set-top box, I just ordered you a replacement. I'll transfer you to Customer Service, all I can do is replace your existing one." (I thought she was Customer Service...sorry?)

2nd Operator: "Sir, the person that gave you our department was wrong, we will only give you the same box again. I will give you someone that can help you more on this."

3rd Operator: "You can get this upgraded box and it's free and it's a different brand that makes it too." (wow, that's just what I want...finally a positive resolution!)

VZ Internet: "eSATA storage expansion for your EXISTING DVR set-top box" (wait.....this is just my same box with an additional piece of hardware now attached to it, thanks for nothing!)

And there went 30 minutes of my life (not including typing this recounting).

Problem definitely not resolved yet! Am I asking for too much paying Verizon nearly $20/month for the rental of a faulty HD-DVR set-top box that clearly causes problems for SEVERAL users as indicated by this forum alone?

trexty

I Just upgraded to my new QIP7232 DVR after paying $40 and had a chance to watch my first Movie On Demand last night. The box kept on Freezing up and saying "Lost Network connection". I never had this issue with my old box. Im not sure if its the new box or the new software that Verizon has. Anybody have any clues to this fix would be appreciated as I can't deal with calling Verizon again. Torture!!!

babasheeple

I have been having that freezing issue also. And now that you mention it, it probably does coincide with the "upgrade".

Geo25

I am also having problems with the 6416 freezing during playback of recorded shows.

My DVR also restarts itself during a recording of a show.

Never had that problem before until the upgrade.

medmann41

I have 3 DVRS...only my living room one freezes recorded programs constantly pretty much ever since the big sofeware upgrad last year.....it will either freeze right away or many times in the middle or close to the end of the programs...sometimes you can get them going if you press the 5 min ahead buttom but 1/2 the prohram is unviewable.....the other night all 5 programes froze and were un viewable.....I see by these comments many are having thre same problem...just hear the see whet it is all about...I've unplugged the DVR a number of times and its no help...I saw somewhere where you can check out the temp that the DVR is running but couldn't get that to work...anyone having any luck before I make the dreaded call to Customer Service? thanks

sboychuck

I am a new customer with the new Motorola DVR. It seems like it may not be a certain DVR, but a BUG in the software. I am a convert from DirecTV and my account is only suspended. I am in my 30-day window to cancel FiOS and I am getting upset. Lets get this BUG fixed Verizon!

kwmorrow

I am also having these issues on both my DVR's since the IMG software update. Freezes in the middle of playback of recorded shows and timeslipping. Cannot get the timeslip to start after the pause and have to restart box to continue to watch show, losing the content in the buffer. Annoying when you stop the show for a phone call and try to restart.

I have a QIP7216 and a QIP6416, both adequately ventilated. The 7216 has an external drive so it is not the internal disk overheating. Definitely software based.

Today they just announced a price increase in the DVR. Would be nice if they get the thing working properly before they decided to charge more for a faulty service.

Definitely worth VZ looking into this as it appears not to be a random issue.

Geee1

I have this issue on both my DVRs. I have taken to rebooting the DVRs weekly to prevent the issue. If I do not reset the DVRs about 2 weeks later it starts hanging on playback.

Lilnonny1

Your suggestion to reboot as part of a preventive strike is a pretty good idea that I wouldn't have connected with the problem. We shouldn't have to do this; the technology should be better than this! It is so extremely frustrating isn't it? Thanks again.

candcgregory

Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.

So...apparently 1.9.1 is not the fix.

nascar

That is hard to say based on one recording. Was it live or recorded?

@candcgregory wrote:
Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.
So...apparently 1.9.1 is not the fix.

candcgregory

I watched the Borgias on my DVR, recorded last night, and it, too had the pixilation, skips. Happened twice. I'll be watching, and the show will freeze, skip ahead 2-3 seconds, and when the program begins again, there is pixilation of the picture for a few seconds. Both the Borgias, and Game of Thrones, have done this. I have 1.9.1..problem occurs on playback from Showtime and HBO now.

How is this acceptable to Verizon, especially considering how much we all pay every month? Can't you people do anything right?

@nascar wrote:
That is hard to say based on one recording. Was it live or recorded?
@candcgregory wrote:
Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.
So...apparently 1.9.1 is not the fix.

nascar

Could be something other than 1.9.1. Older DVR? Recommended eSATA drive used? Could be an issue with the signal?

Im not saying it is not 1.9.1 but I don't know based on the lack of details you provided.

@candcgregory wrote:
I watched the Borgias on my DVR, recorded last night, and it, too had the pixilation, skips. Happened twice. I'll be watching, and the show will freeze, skip ahead 2-3 seconds, and when the program begins again, there is pixilation of the picture for a few seconds. Both the Borgias, and Game of Thrones, have done this. I have 1.9.1..problem occurs on playback from Showtime and HBO now.
How is this acceptable to Verizon, especially considering how much we all pay every month? Can't you people do anything right?
@nascar wrote:
That is hard to say based on one recording. Was it live or recorded?
@candcgregory wrote:
Well, I have 1.9.1 on my DVR, and while watching Game of Thrones, which I recorded tonight, the program has frozen/pixilated no fewer than 4 times.
So...apparently 1.9.1 is not the fix.

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