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2500 box shuts off about 4 times per week when i try to sign into the Facebook widget

basically what the title says.. I have the old 2500 boxes (and slow guide navigation issues as well).. but another problem I face is that I use the Facebook widget daily to look at my photo albums.. but about 4 times or so per week, upon clicking the Facebook widget, my box will turn itself off and go through the initial download all over again, which takes about two minutes.. more frustrating is that this resets my Facebook login so I have to log in again, which takes another few minutes.. anyone have this happen to them?

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lacticacidtrip1

I don't use the Facebook widget. But I'm pretty familiar with box resets. I usually get them when doing a lot of searching or On Demand navigation. When it happens once a week or so, I don't think much of it. But when I can re-create the reset by navigating back to the same menu item two or three times in a row, now that's a problem. My guess is that we are experiencing errors in the software. And rather than tell us that something is wrong, or trying to fix itself, the boxes are just programmed to automatically reset. This action might clear the cobwebs and get things working again, but it doesn't actually solve the problem. Here's hoping that they send an error report upstream whenever this occurs. But I kinda doubt it. My suggestion is to keep logging the complaints on here and hope that enough people are experiencing your issue to get Verizon to take notice. Anyone else have an idea?

avemaria92

which boxes do you have? i'm afraid i'm going to be charged more if I have to upgrade to newer boxes.. I don't think that's right as I feel I should have the equipment needed to give the proper experience for what i paid now.. i'm on contract to have a working service..

lacticacidtrip1

I have 3 STB's (2500's) with plenty of lag time, and a DVR (6416). I get the resets about equally between the boxes. I want to upgrade the DVR for more storage space. From what I can see on here the new DVR's have their own sets of issues. Not sure about the costs for STB upgrades. Never looked into that.

avemaria92

if you go into your account to the equipment upgrade section, from what i understand the HD boxes have a higher per month cost added if you get them..

you say you also have the 2500 boxes.. my problem is in the guide navigation.. literally it takes a full second to respond for each press of the key.. for instance, try figuring out what is on tv in the evening when it's morning.. or when you hold down the up or down button, it'll go forward one space, then freeze and end up on some channel once you take your finger off the button.. it just shouldn't be that way really.. i wish we could see the guide space for space in real time and have it respond as quickly as we press the button on the remote.. my old Paragon cable service from 1990 worked like that.. why can't all powerful Verizon have a fast guide? honestly this is a disgrace..

this video basically shows what i deal with

http://www.youtube.com/watch?v=5Hc4xqniJx4

Anthony_VZ

@lacticacidtrip wrote:
I don't use the Facebook widget. But I'm pretty familiar with box resets. I usually get them when doing a lot of searching or On Demand navigation. When it happens once a week or so, I don't think much of it. But when I can re-create the reset by navigating back to the same menu item two or three times in a row, now that's a problem. My guess is that we are experiencing errors in the software. And rather than tell us that something is wrong, or trying to fix itself, the boxes are just programmed to automatically reset. This action might clear the cobwebs and get things working again, but it doesn't actually solve the problem. Here's hoping that they send an error report upstream whenever this occurs. But I kinda doubt it. My suggestion is to keep logging the complaints on here and hope that enough people are experiencing your issue to get Verizon to take notice. Anyone else have an idea?

That is curious you can repeat the exact steps to cause the box to reboot like that. I had not heard before of a sequence of navigation that can be done to cause the box to reboot. Please thoroughly describe the steps taken so we can try to recreate it on our end. If your boxes have not been auto corrected to fix this, please complete the following steps. Please press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

lacticacidtrip1

Hi Anthony_VZ, it’s me again.

The auto-correct option you point to has moved. It is now located at:

Menu > Customer Support > Fix FiOS TV Issues > Set Top Box Auto Correction

Menu > Customer Support > In-Home Agent > Fix FiOS TV Issues > Set Top Box Auto Correction

Unfortunately, these both take you to another multi-option menu where your only “Fix” is to reboot the STB. Which is exactly what is already happening when we get these issues, and can more easily be done by going to:

Menu > Customer Support > In-Home Agent > Reboot STB

Or you can skip all of the navigation lag and just unplug your box.

Anyways, thanks for your time.

avemaria92

A few hints that may help you navigate: Remember that when traveling forward or backward through a guide, the skip-forward and skip-back buttons take you an hour at a time, instead of the normal half-hour. The FF/Rewind buttons take you one day forward/back. The CH+/- button takes you one full page up/down (half a page on the menus). And you can directly choose channel numbers using the digits instead of the arrows. Each less keystroke you use means fewer chances to overshoot your destination. And if you ever have a question of whether or not your box is listening to you, remember that if you watch the box while pressing a remote button, a little yellow light will blink with each command received. The boxes rarely lose more than one command. So if you’ve hit the button 2 or 3 times and see the light blink at least once, stop pushing buttons and wait for the box to catch up.

i know you're trying to be helpful and this is what i do most of the time.. but it's **bleep**.. i don't want to have a 'workaround' to make their service better.. i want my guide to respond fitting to the quality of speed they claim on their service.. i know it's the software of the guide because, as i said earlier, the section where i enter my password on screen via remote works as fast as i type really.. so i know the box itself is capable of receiving and responding quickly.. but it's not so with the guide navigation, which is slow as the video i posted earlier.. it's unacceptable. I just want this fixed, either with new boxes sent to me or whatever..

lacticacidtrip1

"i don't want to have a 'workaround'... I just want this fixed"

You and me both. I did the Set Top Box Auto Correction as well, only to learn that it was just a glorified reset button. I just checked, and I could not find any other models of SD STB's. So I don't believe that getting yours exchanged will solve anything. There are 4 models of HD STB's, and they will all cost you more. If you find a way to get this fixed and not pay more for service, I'm all ears. Please post or PM me.

avemaria92

but it's funny what you suggested because once i figured out I could press the page forward button and get from 8am to 8pm in half the clicks it was like o cool!.. but still it's like gaining a few seconds time talking to someone via radio signals to the moon.. i guess it would be fine if i didn't know the technology is supposed to be better..

avemaria92

but i just want to make sure it's the box first.. i really don't want to get new boxes, pay more and find out my guide still doesn't work.. i'm confused because i've had someone tell me he also has the 2500 boxes and they work fine so i'm lost. But in thinking back to it, they've always been this way.. i remember the day the guy came and installed FIOS.. he was trying to give me the basics of navigating the OnDemand section and it would just sit there.. even he showed frustration.. his words exactly as i remember it were.. 'it has to go all the way downtown and back'.. i was new to the service so i just listened. It didn't seem odd to him that it was slow? i thought fiber optics were supposed to be faster?

lacticacidtrip1

Well, here's what i know: while my HD DVR is the oldest, slowest and smallest capacity one that Verizon offers, it still runs circles around my SD 2500's. And as far as I can tell, you can't even purchase any more SD boxes. I can return or exchange the ones I have, but there is no place to buy extra ones. That should tell you something right there. Tell you what, I'm gonna start a new thread and see if we can get some other opinions on this.

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