Not subscribed error

Notquitered

Since the new "upgrade" my service has not worked right. It's almost like Fios times out. Network stations are ok but things like HBO, FX and music stations etc only work for a period of time then it blanks out and the not subscribed error comes up.

Resetting the STB clears the error and the station will work for a little while but then the error comes back and the channel blanks out again.

After 6 calls and being on hold in excess of 1.5 hrs on one call, they sent me a new STB but the problem remains. They sent a technician with an arrival time of ALL DAY, he changed a access box outside my house and said it was fixed - but after about 20 minutes and of course technician was gone, the error came back and stations down.

So I called again, was on hold for 55 minutes, had to do all the things I had already done numerous times because that is protocol, I requested another technician visit only to be told since the STB reset made it work even though only temporarily, they could not schedule a technician to come to My house.

After much insistence on my part and request to speak to supervisor and another 45 minute wait , they agreed to send someone back. I know get to take work off another day.

Is this issue a known thing? And given the $100+ I pay every month, on time, I feel like the technical assistance should be better, kinder and not take hours just to speak to a human nor require me to beg, insist, cajol, become angry etc to get help especially Shen they can see in my record this issue has been going on unresolved for two weeks now. Yet still I get to pay for full service undeceived.

All this aside, how do I fix the unsubscribed error issue?

Anthony_VZ

Sorry to hear your trouble. I have sent you a private message to get more information.