Technician Charge

rr551

It funny how when verizon schedules to send a tech to your home they forget to tell you they will charge you $100.00 for the guy to show up at your door. They never tell you about any fees up front only after the fact. Verizon is very good at deception and fraud. If I were told up front about the $100.00 fee, I would have declined the service. User Beware.

atis1

I called verizon when my internet was not working and the rep tried to fix it but the problem could not be fixed,he then made appointment for the technician to come over in the next five days.After five days the technician did not show up at all Icalled verizon and asked why the technician did not show up and they rescheduled another appointment after 3 days.The rep explained to me that the problem was with the verizon line and should not worry of any charges, when the finally send me the bill they charged me for $137 for a technician who did not show up and another $91 for technician who came to report to me that the line should be working well.When I CALLED i WAS PLACED ON HOLD FOR 46 MINS.The lady reviewed my account and told me that she was transffering me to the rep who was to remove those charges from my account.After 20mins hold ,this rep told me that he was not going to remove the charges from my account because anytime the technician shows up on your door you have to pay them 2.5 hours even if they dont do anything?rem,this is not what I was told when they were making the appointment .This guy called himself {edited for privacy} was the most rude disrespectful unproffesional verizon costomer rep I have met in verizon.He continued to tell me arrange for a payment plan if I could not afford to pay the bill because HE WAS NOT GOING TO REMOVE THE CHARGES AND THERE WASNOTHING I COULD DO A BOUT IT.when I asked him to put me on the phone with his supervisor he told me to call back because he had to attend to other customers and demanded me to disconnect the phone because they are not allowed to hang up on customers.I have been with verizon on and off for about 10years and never been bullied and disrespected the way {edited for privacy} disrespected me. its one thing to disagree with the customers claim, but its another thing to be condescending and disrespectful.The reason I have stayed with verizon even though there services were below standard was my good experiences with their customer service.Somebody should be in aposition to explain to me what made this guy treat me like crapp and why am being coercered to pay for services which were not rendered to me. if this is not a fraud then we need a new dictionary for the defination of a fraud.