For the past 36 hours or so (maybe longer), the only thing that works on my MR-DVR STB (500gb motorola version) are tv channels. Menu, DVR, guide and everything else all nonfunctional. The STB acknowledges the command, but does not do anyting. The STB does not display the time when powered off.
Every 15 or 20 minutes (guess, havent measured). it reboots itself. On boot, it displays an error:
Please Re-Insert CableCard
I am not using a cable card. AFter displaying the message it boots up and displays TV, but again, none of the advanced features work.
I have tried resetting the MR-DVR from a separate STB. This fails with an error saying to try again later (tried many times).
I have tried resetting via in home agent. The first 5 times I used the app it did not even acknowledge I had TV service. When I finally got it to recognize that, it failed saying I had a problem it could not fix.
I have tried resetting via verizon website, but it says that it cannot reach my STB.
I refuse to pull the plug on the unit since the last 2 times I have done that it resulted in the DVR losing its pairing with my external drive (forced reformatting) and wiping 2TB worth of recordings.
I suspect that a recent update to the STB has not worked properly and it is stuck in a continual loop of trying of trying to apply it/fix itself.
Has anyone else had this problem? Any ideas?
