I did not get credit for loss of internet service

Question

Hello,

Less than a month ago, I was told I would get a credit for loss of internet service for over a month. I just receive my new bill and its still about the same as the previous month. When will the credit show up in my bill? Here is copy of that message:

Re: Keep losing internet connection every night past monthOptions on ‎12-01-2013 04:40 PM

Alright. I've contacted our Billing team. We were able to get 1month and 5 days credited to you. It will take a billing cycle to show up though. Did you have any more questions or need any further assistance?

Thank you,

-Jeramy

[Deleted User] · Accepted Answer

We have reopened your private support case.  Please post in the private support thread so the agents can find the issue.