Retention Department non responsive and not honoring agreement

skfm04

In early July (7/8/13), I spoke with Sharon from your Retention Department and we worked out the following service agreement due to Verizon's prolonged delay in installing service at my new location as part of your move with Verizon program.

Extreme HD TV and Fios Internet 30/5 for the price of $74.99 ($15/month discount from my previous rate of $89.99) along with full credit of my first two months bills.

My recent bill came and this price of $74.99 is not reflected. I have called Sharon repeatedly and left messages, but I have not recieved a call back to discuss the issue. Thus, I called customer service and spoke with Maurray, who said there is not such agreement on file. Please contact me ASAP to discuss so that I can get my originial agreement with Sharon honored.

Thank you.

[Deleted User]

Hi skfm04,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.