Unable to claim $250 visa gift card

DB781

This seems to be an ongoing issue. Can someone help get this resolved. Was told I had 60 days to request and have no support on how to request. I'm also experiencing long wait time via chat and phone.

[Deleted User]

Hi DB78,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.