I received a bill in the mail {edited for privacy} for $49.11 but I'm not even your customer. I applied online, did the credit verification and received an installation date but no one came. I called customer service and talked to 5 different agents but no one could tell me why my order was not being processed except to say that there was a hold on it by the tech people.
Eventually, I cancelled the order over the phone because not a single agent could figure out what was the issue with my order. The agent told me he had canceled the order successfully. I immediately signed up for Time Warner and got phone and internet the same day.
Now I have a bill from you. What is this? I'm obviously not paying for this.
