After the recent firmware update, I added an 2TB external eSATA drive to my FiOS DVR. I'd really been looking forward to this because our DVR had been perpetually 90+% full. After a couple of reboots, the drive was recognized and showed as a second DVR at 0% full in the DVR Status menu. Just to make sure everything worked, I scheduled a bunch of recordings to make sure it was utilizing the new drive.
A few days later, we found that the DVR had erased several of our recordings because it was out of space. Checking the DVR status again, the new drive had disappeared.
After a couple of reboots, it appeared in the status menu again, and the DVR started recording to the external drive. But a few days later, my wife couldn't find the recordings. Turns out it had disappeared again.
This pattern has repeated itself several times over the last couple of weeks. On two occasions, the DVR has completely frozen while we were in the middle of watching something, necessitating a complete reboot in order to watch TV, and interrupting any recording that was going on in the background. Each time, at least 2 reboots has been required before the eSATA drive appears.
Needless to say, this whole thing is a disaster. I spent a ton of money and the result is poorer service quality. What can I do to fix this?
