I was for two years under a community plan, ie the service was provided through the building. As it expires, I received a call to say I would be from now on transferred into the retail customers. So far so good. However, I then figured that they locked me into a 2-year contract while over the chat I insisted I wanted a month-to-month contract only for the time being. And obviously, Verizon find it "difficult" to resolve it. Yesterday, another chat suggested he was going to stop the contract, but this required a $165 cancellation fee. Then , there was a "technical error" that prevented him to remove it... Shame on Verizon Fios for these bad commercial practices. Should not happen and I hope somebody responsible reads this and calls me.
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