Child Item

Site Totals

61416 Questions Answered 270 Categories

VOD Error 191

How can i fix this error? ive had this problem for over 3 years,ive contacted support quite a few times over the years.no luck getting it fixed.ive done everything from replacing all my STB's all new cable runs,also have a Rev. I router 75/35 internet,SNR value 38.i pay around $240 a month to not to be able to watch VOD from all the movie packages i pay for,its getting real old.From Irving TX.also my STB'S freeze alot now to a black screen with MRDVR 3 STB's package.when i get the 191 error it seems my ONT drops connection i also lose phone for a minute or 2.

Thanks Mike.

Comments

Anthony_VZ

I am sorry to hear about the troubles with your service. I have copied your post to our private support board so we can get more information from you regarding your account. Please refer all correspondences to there.

TonyaD_VZ

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

rick3211

If your router is plugged into a power strip, remove it from the strip and plug it directly into the wall outlet. It seems that certain devices receive interference from the strip that causes these issues. It worked for me, instantly.

mikenoeljimenez

I am having the same problem - but only in the last two months or so. We try to watch a movie from VOD from a channel I am subscribed to (which is just about all of them) and some time during the movie (yesterday it was 60 minutes into a 90 minute movie) it stops, goes to a black screen, and then gives me this stupid 191 error.

Then, it forgets that I just sat through 60 minutes of the movie, and I have to fast forward (at only 2x) to get back to where I was!

I spend hundreds of dollars a month for this?

I want to be able to watch VOD without spending half the time fast forwarding back to where I was a minute ago...

Two days ago, we had to fast forward 3 times while trying to watch a movie - especially annoying when 2 hours into a 2:15 movie...

Please FIX it, or tell me how to do it myself!

Ludda

Hi i still have the same problems.could i get this reopened,also how do i access this private message board?

[Deleted User]

@Ludda wrote:
Hi i still have the same problems.could i get this reopened,also how do i access this private message board?

Click on your forum username to go to your profile. The link to your support case will be in the middle of the profile page under the heading "My Support Cases"

Ludda

Thank you.

VODUser

Any resolution that has worked? I have the same thing happening.

Freightman

Having the same experience with VOD this evening. WHat gives?

@VODUser wrote:
Any resolution that has worked? I have the same thing happening.

pturner

Seems to happen on Friday or Saturday nights. Very irritating when in the middle of VOD.

thefce1

I used this suggestion and plugged it directly into the wall. Works great!!! Thanks. The people at Verizon were CLUELESS.

thefce1

Spoke too soon. Lasted about 45 minutes before it started pausing again. Argh!!!

sybura

i get VOD-361 and VOD_212. VERIZON **bleep** SUCKS Can;t wait till comcast is available in my area

Child Item