I have had Verizon residential service since Feb 2012 and I recently had to move. Unfortunately there is no Verizon FiOS service where I'm moving to so, naturally, I had to cancel the service. Of course, there was the accompanying termination fee, which I have no problem paying. When I contacted a Verizon rep to cancel the service, he informed me that since I already paid for the month, part of that month would be prorated and I would be reimbursed for the amount of the partial month that I did not use. So the final bill would be the early termination fee of $130 minus the reimbursement. I was fine with that but two weeks later, they billed me again for service instead of the amount they told me that was due. I called Verizon again and I was instructed not to pay for what was billed and just to wait until the bills resolve themselves out and pay the $130 minus the reimbursement for the final bill. So when I logged into my account a couple days later, an unpleasant surprise was waiting for me. The final bill was there in addition to an extra month's charge of service plus a return check fee. I then called and spoke with a manager named Dominic at the Tampa office. He was not understanding and he would not take responsibility as a company to stand by what the other reps have said. He told me that I didn't pay for the final month, as opposed to the other reps said I did and his tone was very accusatory and shy of condescending. He was not understanding and he did not resolve my issue. I know Verizon is better than this so I hope somebody can help me. I have trusted Verizon for years and if this issue is not resolved, it is safe to say that neither I or anybody I know will ever sign up for anything from Verizon again. Let's see if ~$200 is worth losing customers over. I hope to hear from you guys soon. Have a good day.
A very disgruntled customer
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