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Unfair Cancellation Charge

I had Verizon FiOS service for 4 years in Manhattan, NYC. I had to moved out to another state after losing my job, and even though I would have loved to have the same service where I moved, Verizon does not provide any kind of service here. When I tried to move the service, I was informed of that, and I was also slapped with a $255 cancellation charge! ! !

This is totally unfair since I did have FiOS service since the service became available 4 years ago. Come on!

Comments

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Hello npog99,

Unfortunately due to non response we will close the private support thread. If you still need help with move and cancellation fee or ever need help with anything else please let us know in a new public post.

Thank you,

-Jeramy

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