Such a long story - I'm hoping that posting here will get this solved since 3+ calls to Verizon customer service as well as a call to DirecTV can't seem to fix the problem.
Background: A pending order is showing on our account. Verizon customer service has traced it to two DirecTV orders, placed in September that WERE NOT AUTHORIZED by us. We have no idea where they came from or how they got there. These pending orders have caused us to continue to be billed for premium services we canceled (Sports Pass) and are prohibiting us from enrolling in Verizon Connections.
Current situation: I was given two master order numbers (by Verizon) and told they can't do anything, I needed to contact DirecTV. Upon calling DirecTV and being transferred to no less than 4 departments, I was repeatedly told "there's no order number tied or your name" (of course, I didn't place one) or that the order numbers Verizon provided were invalid.
I've now been billed for Sports Pass for four extra months. I want these pending orders CANCELLED and can't seem to get anyone to do it. I didn't even place them in the first place so I'm really concerned about how they were attached to my account.
Thoughts? Suggestions?
