POST YOUR SLOW DOWNLOAD OR UPLOAD SPEED

Predator7

Post your slow download or Upload speed in between 6:00 Pm and 12:00 Am,

First Test it at http://www.speedtest.net/

Second Test it at http://my.verizon.com/services/speedtest/

Third post your result meant upload Image to support it!!!Also mention Lacation

Accepted answers

Predator7

Tech showed up at 0100 Pm instead of 0500 Pm!!!He replaced the ONT,run separate Ground to the ground outlet and change the Location of the ONT!!!So far download speed is ok.after test 10 times and consistence.................

Test :01.28.2015 before Tech visit

And next day after Tech visit

All comments

SinCara

What is the purpose of this? Speed tests aren't going to prove there is an issue on Verizon's side if that's what you are trying to do. People connect to different servers all over and a simple speed test isn't going to prove anything. If you want to see if there is a network issue then tracerroutes would be better to isolate a problem.

Hubrisnxs

What about the really fast ones, or the good ones?

Post your speedtest results - Verizon FiOS | DSLReports Forums

Predator7

C:\Windows\system32>tracert google.com

Tracing route to google.com [173.194.123.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
2 5 ms 7 ms 6 ms lo0-100.NYCMNY-VFTTP-316.verizon-gni.net [108.6.
112.1]
3 8 ms 7 ms 6 ms G1-1-4-6.NYCMNY-LCR-21.verizon-gni.net [130.81.2
12.192]
4 7 ms 6 ms 7 ms so-11-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.151.222]
5 * * * Request timed out.
6 9 ms 8 ms 6 ms 2.ae1.XT1.NYC4.ALTER.NET [140.222.228.119]
7 20 ms 11 ms 11 ms TenGigE0-6-0-6.GW8.NYC4.ALTER.NET [152.63.21.61]

8 8 ms 7 ms 9 ms google-gw.customer.alter.net [152.179.72.62]
9 6 ms 9 ms 17 ms 209.85.255.68
10 11 ms 8 ms 9 ms 72.14.252.27
11 7 ms 7 ms 6 ms lga15s48-in-f7.1e100.net [173.194.123.71]

Trace complete.

C:\Windows\system32>tracert verizon.com

Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
2 10 ms 8 ms 5 ms lo0-100.NYCMNY-VFTTP-316.verizon-gni.net [108.6.
112.1]
3 9 ms 8 ms 10 ms G1-1-4-6.NYCMNY-LCR-21.verizon-gni.net [130.81.2
12.192]
4 * * * Request timed out.
5 11 ms 9 ms 9 ms 0.ae17.XL1.EWR19.ALTER.NET [140.222.228.77]
6 8 ms 9 ms 9 ms 80.xe-11-0-0.SA1.EWR19.ALTER.NET [152.63.24.186]

7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>

SinCara

You should post that on the verizon forum on dslreports.com. There are a lot of knowlegable people on the forum that can explain things really well and might be able to explain what the issue is.

Predator7

New York City Speedtest

Predator7

Location New York City

Date:Jan.15.2015

Time :09:30 Pm

Predator7

Network Diagnostic Test

The Network Diagnostic Tool results below will be used by our Verizon Technical Support Team to review your computer settings.

Analysis information:

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done
checking for firewalls . . . . . . . . . . . . . . . . . . .  Done
running 10s outbound test (client-to-server [C2S]) . . . . . 34.22Mb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 9.18Mb/s

	------  Client System Details  ------
OS data&colon; Name = Windows 7, Architecture = x86, Version = 6.1
Java data&colon; Vendor = Oracle Corporation, Version = 1.7.0_71

	------  Web100 Detailed Analysis  ------
2.4 Gbps OC-48 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 27.27 msec; the Packet size = 1460 Bytes; and 
There were 54 packets retransmitted, 530 duplicate acks received, and 578 SACK blocks received
The connection was idle 0 seconds (0%) of the time
S2C throughput test: Packet queuing detected: 71.41%
This connection is sender limited 61.28% of the time.
This connection is network limited 37.89% of the time.

Web100 reports TCP negotiated the optional Performance Settings to: 
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Current Send Buffer 8 Kbyte 
Current Receive Buffer 8 Kbyte 
Display Name = Microsoft ISATAP Adapter MTU = 1280
Display Name = Teredo Tunneling Pseudo-Interface MTU = 1280
Display Name = Microsoft ISATAP Adapter #2 MTU = 1280
Display Name = Realtek PCIe GBE Family Controller MTU = 1500
Display Name = Realtek PCIe GBE Family Controller #2 MTU = 1500

Server 'nyfiosspeed1.west.verizon.net' is not behind a firewall. [Connection to the ephemeral port was successful]
Client is probably behind a firewall. [Connection to the ephemeral port failed]
Packet size is preserved End-to-End
Information: Network Middlebox is modifying Window scaling option
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
	Server says [{edited for privacy}] but Client says [192.168.1.153]

Hubrisnxs

@Predator wrote:
Location New York City

Date:Jan.15.2015

Time :09:30 Pm

Current Send Buffer 8 Kbyte
Current Receive Buffer 8 Kbyte

From your results page it shows you aren't optimized properly and that your PC is limiting your speed. Send buffer should be 255k

So try to run the optimizer, or go to speedguide.net and use their optimizer

Verizon Online -- FiOS Speed Optimizer

SpeedGuide.net :: TCP Optimizer / Downloads

either should fix that

Predator7

After the FIOS Optimization :

Network Diagnostic Test

The Network Diagnostic Tool results below will be used by our Verizon Technical Support Team to review your computer settings.

Analysis information:

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done
checking for firewalls . . . . . . . . . . . . . . . . . . .  Done
running 10s outbound test (client-to-server [C2S]) . . . . . 40.85Mb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 11.62Mb/s

	------  Client System Details  ------
OS data&colon; Name = Windows 7, Architecture = x86, Version = 6.1
Java data&colon; Vendor = Oracle Corporation, Version = 1.7.0_71

	------  Web100 Detailed Analysis  ------
2.4 Gbps OC-48 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 23.82 msec; the Packet size = 1460 Bytes; and 
There were 97 packets retransmitted, 677 duplicate acks received, and 755 SACK blocks received
The connection was idle 0 seconds (0%) of the time
S2C throughput test: Packet queuing detected: 63.84%
This connection is sender limited 65.82% of the time.
This connection is network limited 32.98% of the time.

Web100 reports TCP negotiated the optional Performance Settings to: 
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Current Send Buffer 255 Kbyte 
Current Receive Buffer 8 Kbyte 
Display Name = Microsoft ISATAP Adapter MTU = 1280
Display Name = Teredo Tunneling Pseudo-Interface MTU = 1280
Display Name = Microsoft ISATAP Adapter #2 MTU = 1280
Display Name = Realtek PCIe GBE Family Controller MTU = 1500
Display Name = Realtek PCIe GBE Family Controller #2 MTU = 1500

Server 'nyfiosspeed2.west.verizon.net' is not behind a firewall. [Connection to the ephemeral port was successful]
Client is probably behind a firewall. [Connection to the ephemeral port failed]
Packet size is preserved End-to-End
Information: Network Middlebox is modifying Window scaling option
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
	Server says [{edited for privacy}] but Client says [192.168.1.153]

Predator7

After the optimization :

Predator7

According to Verizon Service Ticket Another Tech Svc. supposed to be come on Jan.16.2015 but nobody showed up!!!!

If Verizon can't or unable to fix this issue why not just say "We are not capable of fixing this issue." I can respect that!!!

Or best question is why Verizon are promising speed that they can't support it? Am I missing something here? Where is Verizon Supervisor?

Predator7

Nothing is done so far,Verizon is biting around the Bush to fix the problem!!!!!!!!!!!

Knght

Predator, I have the excat same problem. During the day my speeds are in the 90s at night after 8pm the down load drops to 12,11,23

and uploads can be between 39 and 90

Hubrisnxs the optimiser thing is not true they tryed to blame my computer, my speeds in the day are perfect but t at night, they drop like a brick so my computer in the day time is optimized but some how at night the settings change?

No I dont think so, I have been on the phone with Verizion for weeks now they know the problem they have said it servral times it is congestion on the ponds card they refuse to move me..

Ithey have been promising me call backs from Network supervisors and no one calls they randomly close my tickets then i have to start the process over again

I have had special Techs come out after 8pm and see the problem and they were told it wasnt true

the only step after all this is Im going to Consumer affirs and the BBB, I have prof they are throdling the speeds down at night

Predator7

@Knght wrote:
Predator, I have the excat same problem. During the day my speeds are in the 90s at night after 8pm the down load drops to 12,11,23
and uploads can be between 39 and 90
Hubrisnxs the optimiser thing is not true they tryed to blame my computer, my speeds in the day are perfect but t at night, they drop like a brick so my computer in the day time is optimized but some how at night the settings change?
No I dont think so, I have been on the phone with Verizion for weeks now they know the problem they have said it servral times it is congestion on the ponds card they refuse to move me..
Ithey have been promising me call backs from Network supervisors and no one calls they randomly close my tickets then i have to start the process over again
I have had special Techs come out after 8pm and see the problem and they were told it wasnt true
the only step after all this is Im going to Consumer affirs and the BBB, I have prof they are throdling the speeds down at night

I am having the same issue since the day Fios was installed!!!!but I have to mention one thing its only happened Speedtest in Verizon Network meant other Speedtest like http://www.speedtest.net/ comes out perfect!!!So did you test in other Network besides Verizon?

anthonyg1

Download speed is great but upload speed is pathetic! I'm on the 75/75 plan. Support is hopeless as I'm an OS X user and not Windows ... so FIOS support appears to be completely and utterly ignorant in supporting any OS other than Windows.

In the past, my upload speeds were exellent. But for the past several days it's ben like this.

Predator7

Did you report to Verizon Fios Tech support?

CRobGauth

Couple of comments:

1) Make sure you are connected via ethernet and no other devices are active.

2) Run test to speedtest.verizon.net. That will test your connection to internal Verizon server.

If that test meets your subscribed service, then there is no problem with your connection.

Any other tests take in to account peering points that may have issues that may or may not be Verizon's issue.

Neocrafter

I have FIOS 75/75 plan, and this is what I am getting every night from 8 PM to 11 PM since last week. Pretty much useless for online gaming. And after contacting verizon 3 times, no change. They sent a Tech over in the morning to look over things, of course found no problem since it's not bettwen 8 pm and 11 pm. And he replaced the box outside my house anyhow, it made no difference, download is pretty much useless every night until 11 pm like clockwork. Maybe if they send someone over at the time when this is occuring, they might be able to actually SEE the problem.

Analysis information:

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done
checking for firewalls . . . . . . . . . . . . . . . . . . .  Done
running 10s outbound test (client-to-server [C2S]) . . . . . 76.92Mb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 2.03Mb/s

	------  Client System Details  ------
OS data&colon; Name = Windows 7, Architecture = x86, Version = 6.1
Java data&colon; Vendor = Oracle Corporation, Version = 1.8.0_45

	------  Web100 Detailed Analysis  ------
622 Mbps OC-12 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Warning: Old Duplex mismatch condition detected: 
Web100 reports the Round trip time = 23.66 msec; the Packet size = 1460 Bytes; and 
There were 78 packets retransmitted, 234 duplicate acks received, and 285 SACK blocks received
The connection stalled 2 times due to packet loss
The connection was idle 0.45 seconds (4.09%) of the time
S2C throughput test: Packet queuing detected: 91.51%
This connection is sender limited 2.87% of the time.
This connection is network limited 97.13% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to: 
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Current Send Buffer 255 Kbyte 
Current Receive Buffer 8 Kbyte 
Display Name = Teredo Tunneling Pseudo-Interface MTU = 1280
Display Name = Microsoft ISATAP Adapter #3 MTU = 1280
Display Name = Microsoft ISATAP Adapter #9 MTU = 1280
Display Name = BFTN.L1F% MTU = 1500
Display Name = Microsoft ISATAP Adapter MTU = 1280
Display Name = VMware Virtual Ethernet Adapter for VMnet1 MTU = 1500
Display Name = VMware Virtual Ethernet Adapter for VMnet8 MTU = 1500

Server 'resfiosspeed2.west.verizon.net' is not behind a firewall. [Connection to the ephemeral port was successful]
Client is probably behind a firewall. [Connection to the ephemeral port failed]
Packet size is preserved End-to-End
Information: Network Middlebox is modifying Window scaling option
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address

[Deleted User]

Hi Neocrafter,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

LarryTX1

I am on a 75/75 plan. I have been getting 84/84 for a long time. Currently I still get the same download speed but upload speeds vary greatly. During business hours, 8-4, I can get normal download/upload speeds but after that I get anything from 1 to 25 for upload with download staying the same. This is with a wired connection on a desktop and 2 wired laptops. I have the Actiontec Rev I. Many times the test will time out. I have spoken to Verizon for over 6 hours in the last 10 days. First response was the NIC cards were bad. All 3 of them. Then I was told to take readings throughout the day for 7 days and get back with them. Then I was told that it's my Java that casuses the problem. Weekends are slow around the clock. I have reset the router, reset IE 11, deleted Java and reinstalled current version. I finally got Java verified using Firefox. Verizon's Optimizer states "Your PC is already optimized". Verizon has rebooted my ONT and says all is well on their end. They will not help me further until I can get their Network Diagnostic Tool to work. It only states "Testing in progress..." and all steps are Not started. Verizon refuses to help anymore until this is resolved but they don't have a resolution for me. I have searched for 2 days trying to find a solution online and have come up empty. I know there are some brilliant minds reading this forum and someone will have the trick I need. I've worked on it so long I have blinders on and am probably missing something very simple. Any and all help is appreciated. Thanks in advance for tips and advice. BTW, I only noticed the slow upload about 2 weeks ago.

LarryTX1

It turns out the brilliant mind I was searching for happened to be my own. I have resolved the issue of NDT not running. Then I was able to prove to the "verizon supervisors" that they were wrong and the problem was on their end. Finally got a technian out and he backed me up and my speeds are back to normal.

Neocrafter

Sadly, in my case Verizon claims "It is an upstream congestion issue during peak traffic times and a gateway router is slated to be upgraded to alleviate the issue but our engineers are unable to provide an ETA for that equipment upgrade."

So they know there is a problem, they just don't know when it can/will be fixed......so now I can't really play much online games during 8pm - 11pm EST. Maybe it's time to switch back to Cox I guess.

Kestrel3

Neocrafter wrote:

Verizon claims "It is an upstream congestion issue during peak traffic times and a gateway router is slated to be upgraded to alleviate the issue but our engineers are unable to provide an ETA for that equipment upgrade."

Interesting that Verizon finally admitted to this being the issue. A lot of people with this problem (slowdowns during peak hours) have suspected that this is the root cause of the issue, but Verizon never admits that their system is basically oversold and can't handle the traffic that it should be able to.

Trying to get anyone to even acknowledge that the problem exists is the first difficult step, so getting this statement is amazing, but getting them to fix it is another issue entirely.