I am a new triple play customer. I want to be able to set up recording of titles to the DVR from my computer, and am supposed to be able to do this via something called a FIOS DVR Manager. I have no such thing on my computer. The tech who installed my full set up failed to do thintgs like set up an email address, which took me a long time to resolve. he may have failed to load or set up my system for DVR Manager??? I can't find anything on the websites about how to load or use DVR Manager. HELP!!!