When establishing service under the 24 month contract I specifically asked about what happens if we move to any area that isn't serviced by Verizon. The reason for my question was: 1. We just moved from a community that is proprietary to Bright House. 2. We rent and our lease is only one year. I was told that in the event either happened we would not have to pay early termination.
Fast forward 5 months and my husband was let go from his job. After 4 months of being unable to get employment we became homeless and was forced to move in with family. When I called to cancel our service I was told that if we could reestablish our service within 90 days no termination fee would apply.
Thankfully my husband was able to find employment so I called to have the service switched. Now I find out they don't service this area. They still are demanding we pay the early termination fee. I have read several other posts about this same issue. It seams as though they are supposed to lie about this, knowing full well it won't be honored. Wouldn’t this fall under false representation?
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