When I called Verizon about something mid April, I was told that if I agreed to unbundle my bill now that I would be rewarded with $10 off both the wireless and residential service bill for 2 years. I didn't want to unbundle but $20 per month made it worthwhile. The customer service rep agreed to do everything for me during the phone call. Well, two weeks later I get a separate bill for the wireless so I end up paying $278 more in April because of the bill separation and there was no $20 credit. After leghty waits on the phone and after even talking to a supervisor - I was told years ago when I did bundle that they didn't bill me for the initial month of wireless. How can I research this now? And I was told that I needed to enroll on line for the Double play promotion by April 19th. So my bill was instantly separated and I am now charged an extra $278 in April but no one can give me my $20 double play bonus I was promised on the phone. I was never told to go online and enroll. I didn't have to go online and enroll to have my bill separated. I am beyond mad at this situation. I have been paying Verizon around $500 for years and this is what I get. I need the credit issue resolved or I'll start moving all my services elsewhere. I need someone who will take care of this monthly $20 credit I was promised.It's bad enough no one told me about the extra bill I would be charged for. Please get me some help!
