I am extremely unhappy with Verizon - especialy the BBU. It is constantly beeping even after ordering a new battery less than 4 months ago. When I call Verizon to help remedy the problem, I have to sit through at least 15 minutes of automated service to finally reach a live customer service person. Apparently, my BBU is not in the database; therefore, the tech person basically cannot help me. Most recently, the tech person told me my battery cover will come off just by me pushing it open even though I told him it is impossible because the unit is secured by screws. After 10 minutes of him telling me that I should not unscrew the unit, he put me on hold only to later come back and say I should unscrew it. Verizon is one of the worst companies out there. The only reason I use them is because my apartment building offers no other cable/internet service. I would NEVER use Verizon if given the choice, and I would DEFINITELY NOT recommend it to anyone.
