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DCT-700 error 8701-1842

We have five TV's, two digital and three CRTs. No issues with the digital TVs. One CRT connected to a QIP2500 is working properly. Yesterday both CRTs stopped receiving channels from the DCT-700 STBs. TVs are on channel 4, STBs turn on, TV shows error message 8701-1842, channel not available, for all channels.

I'm in a cast and cannot run upstairs to keep checking these two TV's, parents are elderly and impatient. I've reset the router and had them reset the STBs (unplug for a minute). Wiring hasn't changed, so that isn't it either.

Any suggestions?

Comments

Anthony_VZ

Sorry for the troubles with your serive. Are you still having troubles with this?? Please reply back if so that way we can help out.

Allard89

I'm having the same problem with the same code on one of my TVs. I called the 1-866 # and the automated Rep rebooted my system. My other TV shut off during the reboot like it should have but the one I wa calling about never shut down and I still have the same error code of 8701-1842. I called and spoke with a live Rep and still unable to fix it. Please help!

[Deleted User]

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