I am the victim of FIOS billing fraud. My FIOS account was disconnected 11/15/2015 (moved out of the area); my billing balance at that time was a credit, and Verizon issued a final refund payment to me in February, 2016. In July of 2018 - more than 2 years after service end, they randomly issued a memo bill of -$489. Yes, a credit - they owed me $489. The next month, again without explanation they reversed that to $0. OK - perhaps a system error? Then, August 2019, they issued an unexplained bill for $489. No line items, no explanation of the charges. Just, suddenly another year later, I owe Verizon $489 and they reported it to credit bureau as severely overdue and collections. Now I cannot get Verizon on the phone to review this and clear it up - their IVR is impossible and if I do reach someone, they just refer me to the collections agency (that I am also trying to work through.). I believe this is Verizon Employee billing fraud. Verizon cannot randomly issue unexplained billing memos. I need to receive a call from someone at Verizon FIOS who can get this resolved ASAP.
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