I'm not sure that they have a tech support email address. Sometimes the Verizon employees that work the forums will pull you into a private support board. But if you want faster results, follow the link below. It will take you through a simple 3 step process that gives you the option to either enter a live chat with a Verizon agent, or call the customer service phone number.
http://www22.verizon.com/support/residential/contact-us/index.htm
