STB does not keep HD TV selection

I have a Samsung HD TV and recently received a replacement STB, a Motorola QIP7216. It took care of other problems I had but it does not remember the type of TV selected, SD or HD. Each time I turn on the TV a screen comes up and I am ask to choose SD or HD. When I select OK for HD it functions properly.This did not happen with a previous 7216 box I had. It does the same thing whether I use HDMI or Component connections. I have tried rebooting and changing video settings. I have read the post of a similar problem with a different type STB and the recommended solution of turning on the TV first by not using the remote to turn on the STB and TV with one press of the power button. This solution is unacceptable given the charges we pay. There must be a solution to fix a problem that did not exist on an earlier STB.

Accepted answers

Shamika_VZ

Hello,

We can take a look at this for you. I sent you a private message to get started.

Shamika_Vz
Verizon Support

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All comments

Shamika_VZ

Hello,

We can take a look at this for you. I sent you a private message to get started.

Shamika_Vz
Verizon Support

carl0527

So I'm having the same problem and this post is marked solved but the solution was sent by private message? Why can this not be posted for all to see?

Shamika_VZ

Good Morning,

I can send you this information privately.

Shamika_Vz
Verizon Support

bigjay654

I am having this problem as well with a new HD STB.

Hubrisnxs

Hi, what's the solution? Do you simply choose the other setting?

Shamika_VZ

Good Morning,

Unfortunately we are not able to post this information publicly, however I will send you a private message to further explain.

Shamika_Vz
Verizon Support

Bigtracks2

I am having this problem, too. Could you send me a private message with the solution. Thanks.

{edited for privacy}

Bigtracks2

Never mind, I see you already sent it. I will try it tomorrow. Thanks very much.

Mjtodd

Hi. I have a Samsung HD set as well and having the same issue every time I turn on the TV and STB. Can you send me the solution as well? Thanks.

Mjtodd

Hello?

tonynewyork28

Hello. Could you send me the soloution as well. I am having the same issue where any time I tun my TV on, the Set Top Box asks me to select betweeen SD and HD. Thank you.

adent1066

May i have the secret solution too. My new 7232 is prompting me each time i turn it on.

MarkVA

I am having the same problem and would appreciate receiving the PM with the fix. More details about my connections:

1. I have a QIP7100-P2 connected to an Onkyo TX-SR313 via HDMI. I have a Vizio HDTV connected to the receiver via another HDMI cable. This problem happens every time I turn the system on.

2. Before the Onkyo arrived via UPS, I connected the STB directly to the HDTV via an HDMI cable and never experienced the problem.

3. I have a second home theater in the family room. I have a QIP7232-P2 STB with DVR connected to another Onkyo receiver and another Vizio HDTV. I have never experienced this problem.

Thanks in advance for your help.

MarkVA

Folks -- Since nobody from Verizon responded to me, I decided to take matters into my own hands and research this problem which, obviously, a lot of people experience.

Here is a thread on this forum from December 2010, titled "STB Won't Keep Settings." -- http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/STB-won-t-keep-settings/td-p/259467. The problem appears to be common for any Verizon FiOS STB hooked through an AVR and appears to have been around for nearly 18 months.

There is a more revealing thread from January 2012 in a forum called "HighDef Forum" -- http://www.highdefforum.com/verizon-fios/133459-sd-override-keeps-resetting.html. The answer is clearly explained in post #3. In case you can't get to the other forum, here is the text to the "smoking gun" explanation:

"The STB is renegotiating the resolution causing the change in the SD override setting. If the TV is turned off before the receiver, the STB negotiates with the receiver's native resolution, likely 480i like most. The solution is to ensure the receiver is off before the STB and TV.

This HDMI re-negotiation situation appears to be mitigated in IMG 1.9a."

So, the answer for all of us is that we have to shut off our receivers before the FiOS box if we don't want to have to keep re-setting the HDTV every time we turn it on.

I don't know what IMG 1.9a is, or whether or not it applies to us. It's too bad that Verizon just didn't 'fess up and tell us to make sure we switch our receivers off first. I suspect this doesn't happen with Comcast or DirecTV STBs, which is why they are less than transparent about this to their customers (i.e.: us!).

Hope this helps everyone, or makes you more angry.

Anthony_VZ

Instead of making the selection from the screen that pops up, please use the following directions.

1) pick the opposite of what you want the screen format to be on that pop up screen

2) go into the Menu

3) go to Settings

4) go to Video Settings

5) Change the TV type to the desired setting