On February I suspended my verizon fios bundle for 3 months time. At the time I asked specifically about any promotions I have been receiving and how they would reapply to my account upon reactivation. The rep explained to me that the duration that I had my services suspended would be tacked onto my contract. They explained to me that the credits would be reapplied but would not be extended them the three months I had the account suspended. I understood that. When I reactivated my account they confirmed that the credits would be reapplied again. I then saw my email confirmation and the credits were not applied as promised.
I called customer service and spoke to a lady for 20 minutes and then she hung up on me.
I then called again and waited to speak to a manager for over a Half hour. When I was transferred they hung up on me and never connected me.
When I finally got through again (after an hour of holding for a manager) I was told by {edited for privacy}. A supervisor from St. Louis call center that I do not qualify for these credits and there was nothing he could do about it. Even after he lies and terrible service he made it seem as if it was my fault that they wouldn't reapply them for me.
{edited for privacy}Even went to say it wasn't that he couldn't do what we discussed it was more of a matter that he would not do so because he was worried about audits occurring to him if he did so.
This behavior is ridiculous and the lack of service is unheard of. If this issue of $60 dollars is not corrected I will be canceling my service and going to the competition.
