Similar to other customers on here, I have a $100 Verizon gift card. I went to pay my bill through the online portal, entered the card information, and checked the balance. It confirmed there was $100 on it. I submitted the payment, but it failed. Now when I go to check the balance, it says $0, but it was not applied to my bill.
I tried with my $50 gift card I have, and that one worked perfectly.
I have tried chatting with agent and also calling to talk to an agent. I have called the phone number on the back of the card (1-800-876-4141) which says the system is unable to check the balance and agents cannot access it either. I have also called two other numbers. Yesterday, the numbers just rang and gave a busy signal. Now, they at least say it is a Verizon number, but they allude to a "circumstances beyond their control" that they cannot help right now. What circumstances? Is there a press release to explain the situation?
I would either like the $100 back on the card for me to use it again for my bill, or have the amount applied correctly to my bill.
Thank you.
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