My FIOS Internet stopped working about a month ago. After going through the troubleshooting process with customer service, they scheduled a tech to come out and see what was wrong.
The tech replaced my older router and the UPS.
However, the UPS seems to be disconnecting the internet service. If the battery is connected, the internet service stops working after a minute or so.
I have been leaving the battery disconnected so that I don't lose internet service.
I had left the battery disconnected after the initial repair because the tech commented that there was a software update that needed to push down, and until that happened, the service would continue to be interrupted.
Frankly, the only reason why I even care at this point is the incessant beeping of the UPS. It's in my garage and inconvenient to walk to and hit the "Alarm Silence" button each time it starts to beep.
Has anyone else had this experience, and what was the solution?
