Quantum Gateway Router - Local DNS not working

FIOSfan2013

I just installed the Quantum Gateway Router, and I can't seem to get local DNS (i.e. user defined DNS entries) to work correctly. I'm able to make user-defined entries under Advanced->DNS Server, but the when I attempt to ping the entries, from any machine on my LAN/WLAN, the entries are not resolved. Has anyone else run into this problem?

Thanks in advance!

Accepted answers

bobniss1

Think I figured this out (Or at least what's causing the router to mess up)

Does anyone (else, besides me) having this problem have host names with spaces in them? My two Nintendo products (a WiiU and a 3DS) both put spaces in their DHCP replies for their names (or at least spaces show up in the router's DNS Server page). I was looking at the system error log and I noticed that named was erroring out and the field it didn't like was the 2nd 'word' in the Nintendo systems' hostname. I Shut down the Nintendo devices (and putting up with the complaints from my 11 year old), rebooting the router and chaning the DHCP lease to 1 (to flush things out). Now local DNS works as expected (at least nslookup from WIndows gives the expect IP for local machines.

Not exactly problem solved, since the previous Verizon supplied router had no issue with the spaces, but at least a path to a solution (will probably try static IP and hostnames for the affected devices).

PS I haven't re-enabled the devices yet to confirm the problem resurfaces

PPS - Greenwave was less than helpful, they refered me to Verizon and told me to ask for tier 2 support. Tier 2 support told me to pound sand since I'm not a premium customer.

Cheers

All comments

smith6612

What are the IP addresses of the DNS servers being issued to your computers?

FIOSfan2013

192.168.1.1

CaptainSTX

That is the private IP of your router.

Bring up a command prompt on a computer attached to your LAN an type IPCONFIG /ALL

This will tell you what DNS servers you are using.

FIOSfan2013

It says 192.168.1.1 under DNS Servers when I run ipconfig /all

bobniss1

Having same issue, spent over an hour with tech support.

The tech mentioned Greenwave.

I noticed a company named Greenwave is bragging about this router at

http://www.greenwavesystems.com/verizon-fios-quantum-gateway-available/

I've sent them an email , not expecting much back

- - - - - - - -

I've also tried ssh'ing into the router - there's a busybox interface.

ssh admin@192.168.1.1
admin@192.168.1.1's password:

I tried nslookup <alocalhost>.<mylocaldomain> with no luck

/ $ nslookup criticat.myhome
Server: 127.0.0.1
Address 1: 127.0.0.1 localhost

nslookup: can't resolve 'criticat.myhome': System error

I also tried adding 192.168.1.1 to the nslookup command, no luck
/ $ nslookup criticat.myhome 192.168.1.1
Server: 192.168.1.1
Address 1: 192.168.1.1

nslookup: can't resolve 'criticat.myhome': System error

The /etc/resolv.conf in the busybox has

/ $ less /etc/resolv.conf
nameserver 127.0.0.1
search myhome

I believe the problem is most likely the firmware on the router, but don't have any real proof. I can't tell if a resolver is running.

From a linux system . . .

cat /etc/resolv.conf
# Generated by NetworkManager
search myhome myhome. localdomain
nameserver 192.168.1.1

host criticat.myhome
Host criticat.myhome not found: 2(SERVFAIL)

The host command works 5x5 for any DNS on the outside (i.e. . . .

host google.com
google.com has address 216.58.217.110
google.com has IPv6 address 2607:f8b0:4004:809::1007
google.com mail is handled by 20 alt1.aspmx.l.google.com.
google.com mail is handled by 30 alt2.aspmx.l.google.com.
google.com mail is handled by 10 aspmx.l.google.com.
google.com mail is handled by 40 alt3.aspmx.l.google.com.
google.com mail is handled by 50 alt4.aspmx.l.google.com.

I also am pretty sure the problem is inherent to the router, because the "diagnostic" ping also won't resolve local DNS's, but certainly works fine with IP addresses.

Its as if DNS resolution on the router is not there.

The tech suggested a factory reset. I have to coordinate the "down time" with my "users" (primarily a spunky 11 year old), but I'm doubtful that's the fix.

GREENWAY or FIOS, are you listening?

At this point, I'm figuring my options are static DNS and pushing around a host file or returning the router to Verizon and paying for my own router that meets my needs.

FIOSfan2013

Well, misery loves company. I just sent a message to greenwave via their "contact us" page at: http://www.greenwavesystems.com/#contact

It more than likely has to be a firmware-related issue, which gives me some hope that it will be corrected in the not-so-distant future....(assuming someone from FIOS is actually reading these posts)!

viafax

Possibly, however I tried to do the same thing on my Actiontec and it does not seem to wrk there either. I never actually noticed before because I always added the statics into the drivers\etc\hosts file.

FIOSfan2013

I had been using an Actiontec MI424WR router for 2 years prior to upgrading to the G1100 "Quantum Gateway," and I never had any issues with user-defined DNS entries. In fact, I relied on their use quite heavily (naming several key components on my LAN by name, instead of IP), which is why I am so eager to see this feature work with the G1100.

NRJank

I did just get an email in the past week about them rolling out a new firmware, but all the email described was the way it would handle dual band wifi .

BradenMcDaniel

@NRJank wrote:
I did just get an email in the past week about them rolling out a new firmware, but all the email described was the way it would handle dual band wifi .

I wouldn't expect to see an exhaustive list of bug fixes in an e-mail like that. Honestly, while this issue probably annoyed the hell out of some of us, the vast majority of users either never noticed it or, if they saw a problem at all, simply couldn't identify it.

My G1100 is in a metal box in a wall in my closet. Its WiFi is turned off. I use a Netgear EX7000 for WiFi; because, after testing a few different access points, it provided the best 5 GHz coverage in my house.

JBoy53

Using host names to connect to a server within my local LAN has stopped working. I can connect and ping devices by IP address, but trying to do either using the host name has stopped. I'm using a qualified host name with no spaces,etc., and it has been working fine for months. Sometime over the past very few weeks it has stopped. I have hardware version 1.03, firmware version 02.00.01.07. Settings are all correct as described in this string of posts. It just stopped working.

NRJank

If it's at all related to the problem described in this thread, it would be from a device that puts a space in the device ID.

If you don't see one of those that you can rename, best advise I can give is to change your ssid to disconnect everything from the wireless network, and unplug all hardwired connections except the 1 computer you're changing settings with. Then see if routing works correctly. If not do a router reset and try again. If euther of those work, add devices one by one until the problem reoccurs, then troubleshoot that one device. If it still does not work ... ¯\_(ツ)_/¯