router/modem fee NOT waived

keeper9002

I had my router/modem installed a few weeks back and the technician told me that if I allowed him to mount the modem to my wall he would waive my rental fee. Fastforward to now, I receive my monthly bill and the rental fee is still on there. I've called Verizon and just get no where with them. I've searched the forum and I see I'm not the only one having this issue. If Verizon doesn't honor what their technicians say, then they better make sure they hire better employees in the future. I was fine with paying the monthly fee, but don't tell me you'll waive it and then expect me to pay for it again and then deny that your technician brought it up in the first place.

[Deleted User]

Hi keeper9002,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.