Help: Cannot Log In to Router Config Page

When I type in http://192.168.1.1/, the router log in page appears. I can type in my user name fine, but not my password. When I try typing the password, multiple characters appear (black dots in this case, of course) for every one key that I strike while trying to spell out my password. I need to get into my router's settings. Is there a fix? This problem occurs in Chrome as well as Firefox and it's maddening.

Thanks very much.

Accepted answers

Anti-Phish1

@ksternberg wrote:
When I try typing the password, multiple characters appear (black dots in this case, of course) for every one key that I strike while trying to spell out my password
That is supposed to be a security feature. Just ignore the multiple characters.
If you've forgotten the router password, do a hard reset on the router. You will be prompted to enter a new user name and password.

All comments

Anti-Phish1

@ksternberg wrote:
When I try typing the password, multiple characters appear (black dots in this case, of course) for every one key that I strike while trying to spell out my password
That is supposed to be a security feature. Just ignore the multiple characters.
If you've forgotten the router password, do a hard reset on the router. You will be prompted to enter a new user name and password.

ksternberg

Uh, ok. If this is a security feature, it's working. How am I supposed to type in my password? I mean my own self-created Verizon account password, not the router's default password? With all the extra characters being added (about three for every one that I type in), it's impossible to input the correct password. This is just really a PITA.

Thanks very much.

Justin46

@ksternberg wrote:
Uh, ok. If this is a security feature, it's working. How am I supposed to type in my password? I mean my own self-created Verizon account password, not the router's default password? With all the extra characters being added (about three for every one that I type in), it's impossible to input the correct password. This is just really a PITA.
Thanks very much.

It is not "adding" the extra characters, it is just displaying something that is not added or stored. Just don't look at the screen, type what you want, and it will be stored correctly.

If you will search here in the Forums you will find plenty of threads about this, Verizon has confused lots of customers with this "security feature."

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

ksternberg

I still can't log in. When I type in my Verizon account user name and password, I get the "log in failed" message. I really do not know what would solve this. Verizon just sucks as far as understanding and addressing user experience.

dee011

same issue

viafax999

@dee01 wrote:
same issue

So just ignore most of what is in this ancient thread that you piggybacked on to

and

reset the router to factory defaults

then login with the userid of admin (in any case or mixture of cases you like)

the password should be the serial number that is on the router - ignore the extra characters that are added when you type the password

now you are logged on change the password to what you want it to be.