I had a choice between Verizon and Comcast back in December and went with Verizon because they were running a promo where you can receive a $100.00 VISA gift card and a year of Disney+ if I signed a two-year contract. I don't care about Disney+ but liked the offer of the gift card. Well, the agent that set me up, didn't put the gift card in there but I had saved our conversation where we agreed to the gift card and Disney+. After being in online chats and phone calls for over an hour today where I shared the conversation where I was promised the gift card, Verizon is still refusing to issue it to me. I chatted with an online agent who said that yes, I was owed it and everything would be fine but I had to call a number, got transferred around about three times and they still won't give me what was promised. I really should have just gone with Comcast.
